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Media Integrity Ops Agent

Job Location: Dublin

Regional Description: Ireland

Job Number: 00623700

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- Job description

Media Integrity Ops Agent


The Media Operations team develops solutions for public figures and media publishers on social media platforms improving the media content ecosystem by enhancing graph quality, creating exceptional support experiences for publishers and delivering actionable product insights.


Roles and Responsibilities:


Assist our partners with requests related to impostor and hack accounts

Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support experiences 

Manage high volume ticket queues in a consistent and efficient manner

Identify trends within your area of expertise

Communicate and collaborate cross-functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution


Minimum Qualifications:


BA/BS degree or higher 

1+ years of experience in online operations or customer service

Advanced level of written and spoken English a second European language would be an advantage

Exceptional written and verbal communications skills

Ability to work cross-functionally and across multiple time zones and functions

Standout executor with attention to detail, strong organizational skills, and ability to drive results

Previous experience of working in the media industry would be an advantage




Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

 

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

 

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