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Business Excellence Advisory Senior Manager

Job Location: Dublin

Regional Description: Ireland

Job Number: 00604937

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- Job description

Business Excellence Advisory Senior Manager

 

Develop organizational effectiveness in collaboration with extended teams to provide process, tools, methods, operational excellence practices and trainings across the organization. Ensure process operations is consistently and effectively performed according to established procedures, processes, guidelines and/or best practices. Monitor and take corrective actions around budget, scheduling, risk, scope and quality projects/programs. Support quality/scope/risk and resource management.

Talent Segment: Business Advisory

Key Responsibilities

 

Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.

 

        Overall

·       Support the execution of Gen 4/5 projects through the operational excellence agenda

·       Manage end to end cost to serve projects for clients

·       Collaborate with client/ internal stakeholders to improve client processes and drive client value through operations maturity

·       Drive strategic quality plan at the operational level, defining and implementing strategic initiatives to ensure success in the deployment of operational excellence practices

·       Develop short and long range strategic business plans to align resources to meet future customer needs and drive superior operating results

·       Drive We@Accenture to make an impact on client's value proposition.

·       Deploy quality plan at the operational level in conjunction with the operational excellence group to provide overall quality leadership to the site

·       Drive projects on processes to improve productivity and SLA performance

·       Reorient organizational focus on conventional detection and containment to focus on best-in-class prevention

·       Manage quality and lean six sigma strategy to facilitate continuous production of products consistent with established industry standards, government regulations and customer requirements

·       Drive rigorous metrics related to the balance score card to evaluate performance and drive reduction in variability/defects in critical business processes

·       Build relationship with other teams and corporate resources

·       Support continuous improvement efforts to meet and exceed customer requirements in a fast paced environment

·       Motivate, counsel and constructively deal with people at all levels to contribute to team goal and agenda

        Business Excellence Support

·       Support the execution of Gen 4/5 projects through the operational excellence agenda

·       Manage end to end cost to serve projects for clients

·       Collaborate with client/ internal stakeholders to improve client processes and drive client value through operations maturity

·       Drive strategic quality plan at the operational level, defining and implementing strategic initiatives to ensure success in the deployment of operational excellence practices

·       Develop short and long range strategic business plans to align resources to meet future customer needs and drive superior operating results

·       Drive We@Accenture to make an impact on client's value proposition.

·       Deploy quality plan at the operational level in conjunction with the operational excellence group to provide overall quality leadership to the site

·       Drive projects on processes to improve productivity and SLA performance

·       Reorient organizational focus on conventional detection and containment to focus on best-in-class prevention

·       Manage quality and lean six sigma strategy to facilitate continuous production of products consistent with established industry standards, government regulations and customer requirements

·       Drive rigorous metrics related to the balance score card to evaluate performance and drive reduction in variability/defects in critical business processes

·       Build relationship with other teams and corporate resources

·       Support continuous improvement efforts to meet and exceed customer requirements in a fast paced environment

·       Motivate, counsel and constructively deal with people at all levels to contribute to team goal and agenda

        Performance Management

·       Develop or maintain process performance measurements, determine process performance baselines, and statistically analyze metrics to identify areas for process improvement

·       Collect and provide performance measures, develop reports, and analyze findings to identify areas for process improvement

·       Provide expert guidance to direct planning, control, monitoring and reporting of significant projects and program events

·       Develop or maintain process performance measurements, determine process performance baselines, and statistically analyze metrics to identify areas for process improvement

·       Collect and provide performance measures, develop reports, and analyze findings to identify areas for process improvement

·       Provide expert guidance to direct planning, control, monitoring and reporting of significant projects and program events

        Process Management and Improvements

·       Define process improvement programs and measurement & performance programs to monitor and take corrective actions around budget, schedule, scope and quality.

·       Lead and/or support process improvement teams across a variety of groups and foster a culture of early problem identification, timely resolution and broad based employee engagement

·       Direct and/or support the development and implementation of the organization's management operating system including the training and coaching of all functional areas on measurement principles, meeting frameworks, visual management, statistical analysis and root cause analysis

·       Define process improvement programs and measurement & performance programs to monitor and take corrective actions around budget, schedule, scope and quality.

·       Lead and/or support process improvement teams across a variety of groups and foster a culture of early problem identification, timely resolution and broad based employee engagement

·       Direct and/or support the development and implementation of the organization's management operating system including the training and coaching of all functional areas on measurement principles, meeting frameworks, visual management, statistical analysis and root cause analysis

        Program Lead

·       Lead global projects in operational excellence

·       Mentor six sigma and lean projects for his/her sphere of influence

·       Drive the operational excellence program for all clients

·       Provide overall leadership for quality and operational excellence

·       Manage operational excellence framework for one/multiple deals or a towers/site

        Special Initiatives/Other

·       Participate in/leads special projects as needed

·       Support organization transformation and communication efforts which may include certifications, e.g., Capability Maturity Model (CMMI), ISO, Green or Black Belt, etc.

·       Participate in/leads special projects as needed

·       Support organization transformation and communication efforts which may include certifications, e.g., Capability Maturity Model (CMMI), ISO, Green or Black Belt, etc.

Specifically applicable to Manager level

·       Lead global projects in operational excellence

·       Mentor six sigma and lean projects for his/her sphere of influence

·       Drive the operational excellence program for all clients

·       Provide overall leadership for quality and operational excellence

·       Manage operational excellence framework for one/multiple deals or a towers/site

        Team Project/Support Management

·       Provide accurate and valuable project status reports

·       Train team members on processes, tools and methods.

·       Provide accurate and valuable project status reports

Objectives

 

The performance objectives shown below are specific to this role. If you are in this role, these objectives will appear in myPerformance as a starting point for setting your objectives, using the 3+1 objectives setting approach. Within myPerformance, you will select three focused objectives from this list where you can make the most significant contributions to the business–one for each leadership contribution area (Value Creator, People Developer, Business Operator)–plus one objective for your professional growth (anything you want to achieve outside your daily responsibilities to develop yourself).

 

        Value Creator

·       Achieve Profitable Growth and Deliver Your Part of Accenture's Growth Strategy

·       Contribute to knowledge capital, new solutions or services

·       Establish or expand relationships with key individuals

·       Make/propose improvements to work products, services or processes

 

        Business Operator

·       Coordinate/implement a key initiative, process or change

·       Manage Budget, Resources and Complex Planning Requirements

·       Manage potential impact of program or contract changes

·       Reduce/Manage risks to tasks, activities or projects

 

        People Developer

·       Build skills (self or others) needed to execute responsibilities

·       Effectively coach/counsel others and provide feedback to improve performance

·       Improve team morale/engagement

·       Lead/participate in people initiatives

Career Level Expectations

 

Below are the expectations for all employees in this role. Please note that additional criteria may apply in some countries. If your home country appears in the "Country Specific Information" link at right, please click the country name to view the applicable expectations for this role.

 

Complexity

Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as indicated by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g., Executives, Supervisor, etc.)

·       Requires identifying and assessing complex problems for area(s) of responsibility. Creates solutions in situations in which analysis requires in-depth knowledge of organizational objectives.

·       Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility.

·       Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters.

Authority

Power to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction and decision-making ability

·       Latitude in decision-making and determination of objectives and approaches to critical assignments

Impact or Decision Impact

Risk or consequences in the event of failure, as indicated by range of expected impact, such as within a team or across a team or area of responsibility and level of risk

·       Decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility

Scope

Degree of accountability for assigned tasks, our clients and/or the organization, as indicated by size of work effort and scale of entity and/or program

·       Manages large teams and/or work efforts at a client or within Accenture

#AccentureOps18
 
Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atwww.accenture.com.
 
 
 

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