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Jr. Vendor Delivery Management Agent- Telecommunications field

Job Location: Dublin

Regional Description: Ireland

Job Number: 00589519


- Job description

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Job Description:


       Responsible in placing order requests to vendors primarily for Voice, Data & Stand alone Cross Connect services

       Continuous coordination with vendor until service is delivered on Firm Order Commitment Date

       Tracks order progress until completion and communicate with internal requester/customer for order updates

       Ensures contract is accurately created for billing purposes

       Manages cradle-to-grave implementation activities to meet aggressive deadlines

       Ensures SLA is met as expected.

       Leads discussions with carriers/vendors for the outstanding orders, challenges, resolution, and updates.

  •  Skills Needed:


           Minimum 3 years of Telecommunications / Network Provisioning (preferably with a Telecommunications / Communications Services company).

           Good English written/verbal communication and customer engagement skills

           Full computer literacy, including fluency with computers and software such as email, spreadsheets, etc.

           Must be detail-oriented, with strong organizational skills

           Strong focus in providing an outstanding user experience.

           Basic Knowledge of cabling infrastructure, fiber cabling, connector types, optical distribution frames, splice trays, patch panels, various vendor’s naming conventions

           Basic knowledge on Telephony and how data/internet works

           Capable of managing high pressure and short timelines, with the willingness to be flexible

           Ability to interface effectively with 3rd party vendors and suppliers

           Ability to manage multiple requests simultaneously and adapt to changing projects and processes

           Ability to work independently and work well in a team

           Can work under minimum supervision


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