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Job Location: Dublin

Regional Description: Ireland

Job Number: 00563692


- Job description

Compliance Officer



Job Description:


The successful candidate will manage compliance across multiple programmes and workstreams for the account, owning new initiatives and account compliance to improve operational effectiveness.


They will work closely with operational managers as well as individual program and training / QA leads to determine compliance issues, implement quality processes, tools, methods, best practices, and training programs. They will also work closely with the client and any regulatory bodies assigned to determine compliance issues and take measures to resolve these in a proactive manner. They will closely align to quality processes such as Client Expectations & Client Satisfaction, Risk Assessment, Risk Analysis, Quality Assurance, Early Warning, High Risk & Escalation/Risk & Issue Management, Quality Analysis, Root Cause Analysis, and Continuous Improvement.


The successful candidate will need to be a subject matter expert with the risk and compliance review process to effectively grade completed reviews, perform analysis, provide feedback to relevant stakeholders, and drive the implementation of overall solutions. They will also be responsible for metric reporting, status updates, and escalating any issues to the relevant Management contacts, where required.


Key Responsibilities:

-         Develop methods, tools, and training to prevent violations of legal guidelines and internal policies

-         Evaluate the efficiency of training plans, compliance programmes, and quality assurance teams

-         Continuously prepare and deliver weekly reports to senior leadership with an emphasis on continuous improvement and stabilisation

-         Update client leadership with trends and findings consistently

-         Continuously prepare and deliver reports to regulatory bodies, where required

-         Maintain compliance documentation for the account

-         Assess future ventures to identify possible compliance risks

-         Perform full compliance reviews of any new ventures for the account

-         Establish a best practice program and deliver continuous training to programme leads

-         Proactively conduct periodic internal reviews or audits to ensure that compliance procedures are followed

-         Provide support for key meetings and assignments to support ongoing processes (e.g., Root Cause Analysis, Special Attention Committee, Management Level Reviews)

-         Support communications and training to ensure cross-team awareness of quality processes, policies, and tools.

-         Provide support for quality processes, policies, and tools by assisting with definition and communication of business requirements for quality processes, policies, and tools as well as developing and maintaining existing quality processes, policies, and tools.

-         Maintain and implement risk and issue management processes and logs.


-         Proven experience as a subject matter expert in managing compliance across large programmes

-         In-depth knowledge of industry’s standards and regulations

-         Excellent knowledge of reporting procedures and record keeping

-         A dedication to legality, policy, and procedure

-         Methodical and diligent with outstanding planning abilities

-         Analytically minded to assess key data points, paired with the ability to communicate effectively with stakeholders

-         Proactive individual to address compliance issues prior to exposure



-         Previous experience in the technology industry

-         Previous operational experience

-         Experience in a quick changing environment

-         Experience as a compliance officer/quality analyst across multiple workstreams and programmes


Basic qualifications:

-         Bachelor's degree

-         Certified compliance professional

-         A minimum of 3 years’ experience as a subject matter expert in QA and training with a focus on compliance



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