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Danish Speaking Technical Support

Job Location: Dublin

Regional Description: Ireland

Job Number: 00549176

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- Job description

Danish Speaking Technical Support

 

Position will require candidate to write technical support emails in response to developer’s questions about how to develop applications. Some of these questions will be about basic procedure, some will be more technical about interacting with our API. The position will also require judgement about when to escalate developer queries to the next level of support.

The candidate will also test Actions across various multimodal platforms. Candidate will rigorously test Action’ to ensure they meet expectations in regard to quality, integrity, ease of use, customer experience, and various policies, such as legal, security and community. Candidate must notate bugs, edge cases, findings and share this information with multiple teams, stakeholders, and with the developers.


      Very strong, effective written and oral communication skills (Native English desired, but not required)

      Impeccable attention to detail

      Ability to multi-task under pressure in an ever changing environment

      Keep up to date in a very fast paced environment in terms of policy, procedure and workflow

      Excellent soft skills and customer service skills are a must

      Knowledge of Android OS and Mac OS desired

      Must proactively communicate status across various teams and stakeholders, including technical and non technical partners

      A team player with a positive attitude and people skills

      Hands-on development skills with JavaScript, JSON, Nodejs experience is a must

      Must be able to context-switch and manage multiple partners in parallel across various implementation stages

      Experience in analyses, troubleshooting, problem solving and project management

      Good command of basic internet and database technologies

      Be able to work as an individual contributor as well as part of a close team

      Experience in analyses, troubleshooting, problem solving and project management

      Be able to work initiative

      Fluent Danish

 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atwww.accenture.com.

 

Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

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