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Technical Support Analyst

Job Location: UT - Salt Lake City

Regional Description: Southwest

Job Number: 00541051

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
 
Job Description
Cloud Computing professionals provide skills and experience related to cloud computing, applying a business and technology model for delivering and acquiring IT services in a utility-like fashion.
A professional at this position level within Accenture has the following responsibilities:
Analyzes and solves problems that are low complexity and may be routine in nature where answers can be readily obtained.
Interacts with peers within Accenture before updating supervisors. Likely has limited direct exposure with non-management levels at a client and/or within Accenture.
Receives moderate of level instruction on daily work tasks and detailed instructions on new assignments.
Decisions impact own work and may impact the work of others.
Individual contributor as a part of a team, with a focused scope of work.

 

The Technical Support Specialist will work as a member of the global Internal Services IS support team and report to the Sr. Technical Support Specialist. The successful candidate will be responsible for answering support calls, monitoring and maintaining desktops, laptops and applications for internal clients while working closely with other IS personnel in other locations, including the Windows Systems group, Networking engineers and Database administrators located in all Navitaire s offices globally. The successful candidate will also be responsible for some on call work as well as after hours work as needed for internal clients located globally.

Basic Qualifications:

 

  • Minimum  of 1 year of experience with Windows and Office .
  • Minimum of 1 year of experience using Symantec Antivirus solutions.
  • Minimum of 1 year of experience using remote services such as Citrix ICA client and Cisco VPN client.
  • Minimum of 1 year of experience to work closely and communicate effectively with Internal Clients and other teams.

Preferred Skills:

  • Strong communication and interpersonal skills.
  • Willing to participate in a rotating on call roster supporting the Internal Laptop and Desktop clients.
  • Minimum 1 year of experience to document policy and procedure via the use of Visio, Excel and Word applications and familiarity with network protocols services and network infrastructures
Other skills:
 
  • Minimum 1 year of experience with WSUS (Windows Software update services), Active Directory 2008, 2012, ServiceNow Ticketing system, Windows Deployment Tools, SCCM (Systems Center Configuration Management) preferred but not required
  • Familiarity with network protocols/services and network infrastructures
 

 

Professional Skill Requirements
Good financial acumen and financial analysis and diagnosis skills. Proven success in contributing to a team-oriented environment. Proven ability to work creatively and analytically in a problem-solving environment. Excellent leadership, communication (written and oral) and interpersonal skill.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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