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Client Business Partner

Job Location: Dublin

Regional Description: Ireland

Job Number: 00536524

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- Job description

We are looking for a Client Business Partner and Service Delivery Lead to join our team. In this role you are responsible for the management of the end-to-end Business Service Delivery, driving successful outcomes aligned to:

Business Strategy & Priorities

  • Demonstrate a clear understanding of the client strategy / priorities at Regional and Global level and how Accenture Operations can support achievement of these strategies
  • Represent and articulate how the regional and global service delivery team can deliver core business processes today together with a focus on delivery of continuous improvements to support the future business strategy and priorities

Business Planning

  • Project manage the Annual Regional Planning process with client leadership
  • Collaborate with other region leads to support global alignment, planning and prioritization, ensuring current business factors (operational or budgetary) are fully considered to best enable achievement of strategy and priorities
  • Conduct thorough analysis of prior performance factors to identify learnings or opportunities to be considered for annual planning
  • Work with the client team to ensure soft and hard factors that can influence the business are assessed and included for consideration in planning

Stakeholder Management

  • Build and maintain existing and new relations with client business leadership & core client team in region
  • Responsible for timely communication and stakeholder management
  • Co-ordinate and structure communications to support smooth delivery of client’s core business & strategic priorities
  • Work across regional and global team to ensure high standard of business service is maintained

Delivery Management

  • Deliver scope of services accurately and timely through service delivery team
  • Build and maintain a high performing team
  • Encourage and develop innovation and continuous improvement practices in the team
  • Reporting to Client and Accenture leadership

Personal Attributes:

  • Ability to use effective investigative and analytical methods in engagements with client and synthesize relevant information to ensure delivery of the most appropriate approach or solution, that meets the business & financial need
  • Demonstrate evidence of strong Financial and Business Acumen to ensure effective management of client operational budget
  • Evidence of ability to partner with client to advise on and assist in identification of solutions to business challenges
  • Demonstrable evidence of business acumen, influencing and stakeholder management
  • Resilient in nature with proven ability of dealing with changing requirements/circumstances and sometimes challenging client engagements while always maintaining a high level of professionalism
  • Excellent communication, presentation and facilitation skills at all levels; demonstrating effective consultancy and collaboration skills
  • Excellent planning, organizational, communication and time management skills; possessing the ability to cope under pressure, managing multiple activities and priorities within tight timeframes and resource constraints while maximizing value for the client
  • Knowledge/Skills Requirements:

 

Essential Requirements:

  • Client relationship management
  • Service Delivery Management
  • People Management expertise
  • Experience managing conflict and negotiating resolution
  • Demonstrated ability to lead a team and work towards defined goals
  • Financial and planning acumen
  • Financial Analysis & modeling
  • Strong verbal and written communication skills
  • Experience in working under targets and ability to drive a team in achieving them
  • Must be able to work cross boundaries and influence key decision makers. The candidate must be able to see and maintain the big picture, identifying and evaluating opportunities for cross-group win-win collaboration
  • Strong attention to detail and willing to roll up sleeves and get the work done
  • Good team player, flexible, enthusiastic, innovative and proactive
  • Decision Making
  • Self-starter with the ability to and confidence to work on own initiative to strict deadlines
  • Project Management expertise
  • Demonstrates flexibility in fast-paced environment
  • Ability to coordinate multiple tasks at one time
  • Sense of personal accountability and self-motivation
  • Excellent Organization skills
  • Issue Identification Analysis and Solving
  • Teamwork and Collaboration
  • Work planning/Estimating
  • CDP Controls
  • 8+ years of experience preferred

 

Desirable Requirements:

  • Business Process Outsourcing experience
  • Working with remote/virtual project team environment
  • Additional European language
  • Understanding of commercial scale IT infrastructure, software licensing knowledge

 

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atwww.accenture.com.

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