What It Is

A comprehensive approach that creates a more productive and adaptive workforce, uses digital technology to reinvent the employee experience and redesigns organizations to be more agile.

Why It Matters

Digital technologies demand that people acquire new skills. And people are demanding new ways of working. These two trends call for new talent and organization strategies.

Where It's Going

Leading businesses are reimagining the nature of work, pivoting their workforce to create new forms of value and scaling up "new skilling."


Future Workforce Reskilling

Creating new business value by equipping people with the skills they need to collaborate with intelligent technologies.

Intelligent supply networks put people at the core

Putting people first as we build the supply chain of the future.


Modern cloud champions

Invest in cloud workforce transformation strategies that unlock value.


The future of work: Productive anywhere

Explore what people need to be healthy and productive as we enter a new era of work hybrid working.

Workforce Experience and HR

Reinventing HR with digital technology and personalized solutions that put people first and transform the employee experience.

Seeking new leadership

Learn how new attributes can accelerate progress to improve financial returns and social outcomes.


Reimagine the retail workforce

Find out how retailers can meet the evolving expectations of customers and employees with a truly adaptive workforce.


Reimagining the employee experience

Adapting to the disruption of COVID-19 requires reimagining the employee experience. Here are three critical moves to make now.

Agile Organization

Flexible structures, processes and leadership that help people to embrace fast-moving change and innovate at speed and scale.

Honing your digital edge

Digitally fluent organizations capture strong returns in innovation, people experience and customer value.


Human resilience: What your people need now

In times of crisis, leaders must act quickly to move their people and business forward with compassion and care.


Post-digital culture shock

Digital brings new needs for workers, such as digital wellness, but also changes traditional needs like transparency and trust.

Frequently asked questions

The future of work helps companies anticipate change management and prepare for the demands of a shifting workforce. The way we work has changed forever and will continue to evolve fast because new digital capabilities are changing human expectations. To manage this, companies must offer equitable experiences and opportunities that include: new skilling, hybrid work models, and responsible leadership. Putting people first, together with investing in new and intelligent technologies, will create new, enhanced business value.

Due to the pandemic, the future of work has become the present. The nature of work shifted from onsite to remote overnight, and people and companies were forced to embrace change abruptly. Now, the intersection of evolving human expectations and the acceleration of digital capabilities is redefining work. People will request hybrid work models; workforce skilling opportunities (especially when it comes to digital skills related to new technologies, such as AI or cloud); and sustainable, responsible organizations that lead with purpose, while caring both for the environment and their people. Enhanced digital capabilities will require enhanced human + machine collaboration; increased digital fluency and trust; and growth of new ecosystems.

Hybrid work brings together the best of both worlds. Workers who had a hybrid work model during COVID-19 had better mental health, stronger work relationships and were more likely to feel Net Better Off as a result of working for their organizations. They also experienced less burnout than those who worked entirely onsite or entirely remotely.

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