Accenture Webscale Platform

Manage your massive global platform with our proven, cloud-based solution that delivers a faster, safer and more engaging customer experience.

Take control of complex platform operations

Downtime? Not an option. Spreadsheets? Been there, done that. Third-party plug-ins? Your business evolves before they even launch. And don’t even mention the need to mine analytics for insights and generate reports. You need a faster, safer, more cost-effective way to work. That’s where we come in.

Billions of pieces of content are shared and stored across the Internet every day. And behind those videos, photos, stories, articles and posts is a myriad of processes and people responsible for keeping the wheels turning across the globe. Manual processes are error-prone, inefficient and expensive, and most off-the-shelf systems are insufficient to handle large-scale capacity and fast growth.

Our core process modules

The Accenture Webscale Platform provides single sign-on access and functions with existing applications or on its own, with an applied intelligence layer over our core process modules.

Intelligent workforce

Includes scheduling, capacity and intraday activity management across large-scale teams.

Demand forecasting

Helps predict accurate platform demand volumes and helps Operations leads to maintain SLAs (service level agreements) by efficiently planning the workforce for changing trends.

Automated workflow

Optimizes business processes using robotic process automation and AI in addition to orchestrating the delivery model used for each process.

Intelligent content analysis

AI-based automated content malware scanning and moderation platform to highlight inappropriate and non-compliant content.

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Analytics

Tracking of all Key Performance Indicators, helping to ensure SLA Adherence and allowing for continuous improvement.

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Evolve from reactive to predictive

Managers can efficiently and securely take control of enterprise operations and evaluate needs, saving man-hours and assuring reliable delivery to users, customers, subscribers and partners.

Amp up the power of existing application ecosystems with the customizable Workflow Engine.

Plug and play with third-party moderation engines.

Shield your platform and end users from malware-laden content with our proprietary Intelligent Content Analyzer (ICA).

Reduce duplication and management time with a consolidated view.

Track and improve agent quality assurance performance with Agent Assist AI and toolsets.

Increase team efficiency and collaboration.

Integrate the tracking of vendors, contractors and FTEs.

Smoothly execute onboarding or training.

Proactively provide employee assistance and support with smart engagement features.

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What we think

Our three-step approach to build an automation road map and run efficient content operations to meet increasing customer demands.

Trust, data and unlocking value in the digital workplace.

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Our leaders