Careers

Operations Graduate Programme

Join our global team of Operations professionals and develop market-leading skills in Business Process Outsourcing across all industries.


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Introduction

Our global network of Operations professionals have core capabilities that range from Solution Development through to Account Leadership. Accenture Operations is Accenture's Delivery Team for the full range of Business Services offered to our client’s working across the entire range of industry sectors and Offerings. Roles available can include Solution and Offering Development, Mobilisation and Project Management, Delivery, Account leadership and a wide range of Business Excellence and Technology roles.

Our deep expertise starts with our people - whose learning and industry experience across hundreds of clients gives us unparalleled know-how. We match that with a range of automation and analytics technologies including:

  • BPO management tools
  • Robotic process automation
  • Cognitive computing
  • Artificial intelligence
  • Predictive and prescriptive analytics

Our work

Here are just a few examples of the kind of outcomes Accenture Operations teams deliver:

Managing the licensing and distributing royalty fees for nearly 1 million musicians.

Helping clients enroll over 20 million members into health plans to improve the health and wellness for more than 40 million people.

Helping our clients establish phone service for more than 1 million homes each year.

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There’s real variety for graduates who join us. In your first two years the programme offers you the opportunity to rotate across the following areas of Accenture Operations:

Business Operations Delivery - Deliver services to our clients in core business processes. Provide technical support in a functional or industry specific area with a focus on efficiency, quality and continuous improvement. You’ll learn to identify associated risks and security requirements linked to the business process.

Mobilisation - Mobilise the people, technology and processes of our clients to deliver stable, workable and commercially viable client services. You’ll work as part of a project team with Mobilisation Leads, Outsourcing Solutions Architects and Programme Managers to define, build and implement projects and solutions.

Solutions Architecture - Interpret and translate client requirements into deliverable solutions that create value for Accenture and our clients. You’ll work within a project team to develop the schedule, work plan, resource plan and costs. You’ll become a key member of the sales team and represent the solution offering to the client buyer and other internal teams.

Account Leadership - You’ll develop your skills to own a client relationship for a particular contract in one or more of our Operations offerings. This may involve providing support in over-seeing various projects and really understanding the client’s needs, while keeping up to date with changes in the industry.

As an Associate in Operations, you need to have gained or will obtain at least a 2:1 in a Business, Economics or a technically focused degree such as Computer Science.

Ours is an industry that’s driven by client demand. Which means that, we have to place people on the projects where our clients need them most. So, as well as being flexible, an open mind, coupled with patience and adaptability are a real bonus.

Overall, you’ll need a real passion for the Operations industry and a desire to grow your skills. If you’re analytical, a strong communicator and love to problem-solve within a team environment, we’d like to hear from you.

CLICK HERE TO READ FULL DETAILS ON OUR VISA POLICY FOR THIS ROLE

You will need to live within commutable distance of your home office, which will be London. Due to the nature of our work, you may be delivering projects on client sites anywhere in the UK and sometimes outside of the UK. You will need to be prepared to travel and sometimes live away from home for long periods of time.

Training & development

You’ll begin the programme with an intensive 4-6 week induction with your graduate start group. You’ll be introduced to all aspects of Accenture Operations and the induction includes:

  • Introduction to the Operations business and what we do
  • Project work
  • Skills development training
  • Visit to a European Delivery Centre
  • Tour of the Accenture Innovation Centre
  • Networking with senior leaders from Accenture Operations
  • New joiner ‘buddy’ for any questions and support

There’s excellent training and support throughout the programme and you’ll have the opportunity to be stretched as you work on new projects with our clients. In all, the range of experiences on offer, means you can rapidly become an expert in your field and continue to grow professionally.

From A to Z

One of the main benefits of this graduate scheme is the opportunity to experience every aspect of the full end-to-end Accenture Operations process. Over two years and with four rotations, you will get to see how a deal is shaped in the sales process, build a solution to match the client’s ask, mobilise the necessary teams and infrastructure to do the work and finally, deliver it. This allows you to have a unique viewpoint on the lifecycle of a project to help you finally choose “a home” at the end of the programme.

Business Operations Delivery

Mobilisation

Solutions Architecture

Account Leadership

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Rewards & benefits

We understand that what you earn and the benefits you receive have an enormous impact on your quality of life. Because we’re always competing to attract and retain the very best people, we continuously review our rewards strategy to make sure it’s the best it can be. It includes:

  • Competitive starting salary which varies from programme to programme
  • Generous holiday allowance
  • Personal laptop
  • AMEX card
  • Interest-free season ticket loan
  • Generous pension scheme
  • Employee share purchase plan
  • Three days’ paid charity leave
  • Subsidised gym membership
  • Private healthcare
  • Life assurance
  • Critical illness cover
  • Hotel and travel discounts
  • Generous shared parental leave
  • Generous car cash allowance (manager level and above)

Application process

The info you need to know about applying to an Accenture programme.

1. Online application

Applications for most programmes open in the autumn. To apply, you need to complete an online profile. You can only apply to one programme in any six month period but if you are unsuccessful you can apply to other roles.

2. Discovery portal

If you are suitable for the role, you’ll be invited to our Discovery Portal. This is an interactive experience and takes about an hour, but there’s no time limit. You’ll receive feedback within a few days.

3. Assessment centre

If you’re successful at the Discovery Portal stage, you’ll be invited to one of our assessment centres where you’ll take part in a variety of activities designed to help us find out what your strengths are.

4. Technical interviews

For some of our programmes, the final stage will be one or two technical interviews with managers from the specialist area you have applied to work in. We’ll give you lots of advice before your interviews.

5. Offer

Well done! If you’re successful in all the stages we’ll offer you a place on the programme and tell you your start date. If you don’t pass, we’ll give you the opportunity to get feedback.

6. Onboarding

Three months before your start date, we’ll ask you to provide evidence of your academic results and two references. We’ll then send you details of your training week where we’ll welcome you into Accenture!

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Blog

To find out more about what it’s like to be one of our graduates, including an insight into the day-to-day role, take a look at our culture blog.

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FAQs

Got a question about applying for our programmes, or working at Accenture? See the answers to our most commonly asked questions.

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