While most industries were already dealing with market disruption on many fronts that placed traditional business and operating models under severe pressure, these trends have been accelerated by the COVID-19 crisis.
In response, companies have leveraged remote working, reimagined how they serve customers, created new business models, enhanced technology capabilities, assembled multi-disciplinary teams and partnered well beyond traditional boundaries.
Organizations that already had an intelligent operating model in place (built-in agility, guided by purpose, combining new ways of working with technology) were better positioned to deal with the crisis. However, many others have gained speed and agility they may not have thought possible beforehand. And they won’t want to lose it.