Reset responsibly to drive profitable growth.
Accenture recently conducted comprehensive research outlining how 2020 shaped Nordic grocery retail. More than 1.600 consumers were surveyed across the Nordic countries combined with an outside-in assessment of the 13 Nordic grocers and interviews with several industry leaders.
The findings are painting a new picture of customers' desires, priorities and shopping behaviors and outlines the need and opportunities in shaping an enhanced omnichannel customer experience and rethinking loyalty programs to create competitive advantage.
Read more:
WWD Voices: Retail's responsible reset podcast
Retail leaders discuss the changing retail market
Data-driven insights into the future of digital and onmi-channel customer experience in Nordic grocery shopping.
The case for change in an age of experience and how retailers win grocery consumer loyalty.
Learn how retailers are using data to drive customer experience, innovation and growth.
Reset your stores to fully integrate online and offline to deliver services and experiences that meet evolving consumer expectations.
Bringing AI-powered solutions to transform marketing, merchandising and supply chain for retailers.
Integrate environmental, social and governance into every retail department and business unit to connect profit with sustainability.
Reset retail sourcing to be a strategic asset for retailers, while pivoting the function to digital ways of working.
Futureproof your local supply chain to strategically meet shifting consumer preferences, including last mile and sustainable delivery.
Redefine the future of work to skill and scale a future-ready retail frontline and corporate workforce.
Transform your customer shopping experience across digital channels and stores, and re-shape P&L to adapt profitably to the changing landscape.
Futureproof your technology with cloud and develop ecosystem partnerships to enable consumer experiences with speed and agility.
The role 'retail merchant' is being reinvented through automation to provide predictive insights.
The Body Shop adopts cloud-based IT to lay foundation for growth.
H&M Foundation fashions positive change with the Billion Dollar Collection.
Boots grows its online prescription market share with an enhanced patient experience.
As consumers look to rediscover festive traditions and adapt to new circumstances, they are in a generous mood this holiday season.
Discover the five pillars retailers are using to reset retail sourcing to be a strategic asset.
Learn how retailers are resetting their supply chains for flexibility and scalability at the local level.
filter result
Expanded capabilities help retailers respond to disruption.
Shoppers Stop Ltd is collaborating with Accenture to accelerate its digital commerce transformation across multiple retail channels.
