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Loyalty and customer experience in Nordic grocery retail

Accenture recently conducted comprehensive research outlining how 2020 shaped Nordic grocery retail. More than 1.600 consumers were surveyed across the Nordic countries combined with an outside-in assessment of the 13 Nordic grocers and interviews with several industry leaders.

The findings are painting a new picture of customers' desires, priorities and shopping behaviors and outlines the need and opportunities in shaping an enhanced omnichannel customer experience and rethinking loyalty programs to create competitive advantage.

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Future of customer experience in Nordic grocery retail

Customer loyalty in Nordic grocery retail

WWD Voices: Retail's responsible reset podcast

Retail leaders discuss the changing retail market

What's new in retail

Data-driven insights into the future of digital and onmi-channel customer experience in Nordic grocery shopping.

The case for change in an age of experience and how retailers win grocery consumer loyalty.

Learn how retailers are using data to drive customer experience, innovation and growth.

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