Helping our clients outmaneuver uncertainty

COVID-19 has created unprecedented uncertainty. We continue to work with our clients to meet their challenges. Explore our COVID-19 client case studies.

Revolutionizing a hybrid campus experience​

To support a safe reopening during the COVID-19 pandemic, Northeastern University built a hybrid, flexible (hyflex) learning model, known as “NUflex,” which has left a positive, lasting mark on the student experience and the future of learning. This model was supported by the university’s new Student Hub – a highly personalized and experience-driven platform that gives students an array of digital academic and social tools to stay engaged with their studies, peers and broader university community.​


Ask Larry: Virtual assistant talks jobless claims​

Due to the COVID-19 pandemic and the early 2020 oil crisis, the Texas Workforce Commission (TWC) experienced an unprecedented surge in new unemployment insurance claims–one that overwhelmed the agency’s website and call center. To increase engagement and communication with Texans, TWC worked with Accenture to implement a cloud-based, automated virtual assistant named Larry. To date, Larry has assisted over two million TWC customers and answered over nine million questions.​


Scaling contact tracing to keep employees safe

As NASA employees began to return to the space centers for work, new policies and procedures were developed and implemented for workforce contact tracing manually via paper and spreadsheets depending on the center. However, with these processes, agency leaders observed a lack of consistency and scalability, posing potential risks for employees. They investigated options for a digital contact tracing solution with a robust framework for all centers to adopt and began working with Accenture quickly implement a new solution.

Accenture’s Salesforce, telephony and analytics expertise led to a technical solution launch for a US state within just nine days, followed by a ramp up of 200 volunteer contact tracers within the first three weeks, and another 1,000 tracers the following week. With this success, the NASA solution leveraged a pre-packaged asset to accelerate delivery of a unified solution. Starting and finishing technical deployment happened within just 4 weeks. The solution was deployed to 80 medical contact tracers for a population of over 60,000 contractor employees and almost 20 thousand civil service employees.


Safeguarding total enterprise liquidity​

When COVID-19 drastically impacted businesses around the world, many companies faced concerns around the availability of cash. This monumental event put liquidity at the top of mind for every chief financial officer.

Accenture Finance stepped up our focus on getting a near-real-time view of cash flow. This data needed to be reported daily so that it could be analyzed and run through scenarios with recommendations on actions to Accenture leadership. An enhanced view of near-term cash flow would enable Accenture to better respond to client requests for changes in payment terms.​

A COVID-19 Response team was mobilized and organized into four workstreams: Controllership; Treasury and Corporate Planning & Analysis; Financial Management; Corporate Development. Along with a newly developed COVID-19 dashboard, each workstream launched targeted activities to get the insights they needed to address the liquidity challenges of clients and our own needs, including the need to manage the follow-up of collecting payment from clients.​

All the teams delivered insights with agility and speed combined with timely data and analysis to Accenture leaders for critical decision making, risk management and effective communications.​


See more client case studies

The Tennessee Department of Human Services needed call center assistance to deal with massive COVID-19 call volumes.​

Equipping Australia with a Coronavirus dedicated mental wellbeing support service.​

Migrating a global automaker’s Argentina subsidiary into an elastic digital workplace.

Digitizing contact tracing to flatten the COVID-19 curve.​

How a powerful virtual AI agent helps the citizens of India prepare for the COVID-19 crisis.

A national oil company worked with Accenture to roll out Microsoft Teams and enable 20,000 people to work from home in just two weeks.

To evaluate adherence to ‘stay at home’ advice, Telia and Accenture used an existing service to analyze travel trends.

Accenture worked with Rolls-Royce, as part of a consortium, to coordinate production of ventilators for the NHS.

NHS needed to deliver service while working remotely – in 7 days, the platform was rolled out to 1.2 million users.

How our global IT team helps Accenture emerge stronger beyond COVID-19.

Learn how we are working at speed to deploy and adopt a new way of collaborating in the New.

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