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Public Health

Harnessing the power of data and emerging technologies to shape the future of public health

What’s going on

Public health agencies are under increasing pressure to deliver better access, patient experience and health outcomes, while reducing costs. Emerging technologies present an opportunity to reimagine how public health ecosystems operate. Integrating and digitizing essential public health infrastructure will drive transformative change that unlocks new possibilities in adaptive care models, crisis response innovations and improving experiences for both the patient and the workforce.

The future of public health will be shaped by these technological advancements, creating an ecosystem that is not only responsive to today’s needs but also agile enough to anticipate and respond to tomorrow’s challenges. It will ultimately foster more equitable, sustainable programs and healthier communities.

5 ways public health is changing

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Modernized data infrastructure unlocks deeper insights

Modernizing data systems enables Medicaid agencies, public health departments and mental health programs to seamlessly integrate diverse data sets, uncover trends and make informed decisions. Modern solutions drive better outcomes, improve service delivery, and increase administrative efficiency — delivering savings to state programs.

Stronger preparedness safeguards communities

Building robust systems and approaches for disease surveillance, vaccine management, electronic health records and emergency operations is critical for rapid and effective responses to public health threats, protecting communities and reducing impact.

Equity-informed programs meet communities where they are

Addressing health disparities requires programs tailored to community needs. Equity-driven Medicaid, behavioral health and public health initiatives, enhanced by AI-powered insights, help agencies improve outreach, foster engagement, align services with local priorities and achieve better health outcomes for all.

Modern enterprise systems improve value delivered

Public health agencies are at a turning point. Modernizing and diversifying core systems to keep pace with technology advancements requires a tailored approach to meet unique state, city and county needs — and adaptability to respond effectively to shifting federal policies and regulations. Agencies need a strong foundation of enhanced system and data capabilities to take advantage of future innovations and respond to rapidly changing public demands.

Skilled workforces strengthen resilience

A skilled workforce is vital for strengthening public health and Medicaid resilience. Recruitment and retention challenges strain public health systems and Medicaid agencies, impacting their ability to provide critical services and care. Investing in workforce development, competitive incentives and modern tools ensures that agencies can attract, support and retain talent. Enabling them to address routine and emerging health challenges effectively.

What you can do

Public health and Medicaid agencies have to meet current needs while preparing for future challenges. Implement a sustainable modernization strategy to address population health priorities, enhance equity and drive efficiency while delivering impactful, community-centered care.

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Today’s public health enterprise ecosystems are complex and involve multiple stakeholders. Invest in the right partners and technology and create the framework for an interoperable system. This is key to accessing and unlocking data to enhance operational performance, bolster compliance and reporting, gain powerful insights into population health trends and enhance decision-making for better outcomes.

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Public health initiatives address population priorities by identifying health-related social needs and reducing barriers for vulnerable groups. Strong community engagement builds sustainable partnerships to promote health equity and ensure continuity of care.

Unlock the value of data and accelerate decision-making using advanced analytics tools. Streamline operations, create efficiencies and reduce the administrative burden. By applying AI responsibly, with ethical safeguards and a focus on equity, agencies can ensure outcomes are fair, inclusive and impactful.

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Adopt cloud-based, scalable solutions to enhance data sharing, streamline operations and improves responsiveness. Scalable systems grow with agency needs, adapting to increased data volumes, user demands and evolving challenges, ensuring long-term efficiency.

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Strengthen the public health and Medicaid workforce by fostering adaptability, providing new tools and training to meet evolving demands and future challenges, and addressing recruitment and retention challenges with sustainable solutions.

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Our leaders

Kristin Thorn

Managing Director - Health & Public Service, Public Health

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Pawel Walczuk

Senior Manager – Public Service, Behavioral Health Lead, North America

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