The Change Enablement team sits within Accenture’s Business Integration organization, helping to deliver support to Accenture employees for internal business applications.
The change enablement program includes a communications, continuous learning and knowledge management capability, a comprehensive user support system, and a stakeholder management structure that serves as a key ongoing component for this leading-edge production support solution. A dedicated Change Enablement team keeps the capability digitally current by leveraging the latest social collaboration techniques, automating key support processes, and listening to and engaging on the feedback of users.
The Change Enablement team leads the internal IT and business process teams in six main areas:
Providing consistent, timely communications for stakeholders and users across all enterprise-wide applications, business process areas, and key application releases so users understand what is happening during an incident or in an upcoming release.
Creating and maintaining ongoing training and reference materials on mobile knowledge management sites that cater to the digital worker.
Subject matter experts + smart request/inquiry tools
An active, available network of subject matter experts to respond to users’ questions, share best practices and advocate the global solution, leveraging Accenture’s smart, central user request and inquiry workflow tools.
Business absorption risk mitigation
Measuring the ability of the business and users to absorb risk across initiatives and releases and advising teams on risk-mitigation techniques and practices.
Assisting projects that are enhancing or extending our enterprise system with planning and implementing proven practices for supporting their users as part of the integrated production support model.
Regularly gathering key business and IT leaders/stakeholders to build cross-platform awareness and make integrated business decisions on how the enterprise system is run, sustained, and enhanced.