Job Description

Organization: Corporate Functions/Geographic Services

Location: negotiable


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.


People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Job Description:

As part of the Corporate Security Program, the Security Operations Center (SOC) provides Accenture with a central point of contact for physical security technology needs for all employees and assets globally. The SOC is tasked with proactively identifying, assessing, and mitigating risks to Accenture personnel, physical assets, and operations as well as assisting with the operation of all Accenture’s physical security technology.
 
The Corporate Security System Support Senior Analyst works under the guidance of the Corporate SOC Manager in a 24/7 Security Operations Center (SOC) and is responsible for assisting company personnel in concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a SOC environment or virtually and will have primary responsibility for managing access control credentials and identities and ensuring quick repair of security equipment. 

Key Responsibilities

Overall

  • Receive requests from employees who need any type of assistance with electronic security equipment, have security issues or process or system questions. 
  • Create, provision, print and send access cards across North America. 
  • Work access card requests to add, change or terminate access.
  • Troubleshoot low level equipment and credential issues and mitigate if possible.
  • Work tickets for equipment issues and dispatch integrators to repair.  Follow through to completion.
  • Establish access control reports per access managers requests and corporate standards.
  • Work with sites to reduce excessive false alarms.
  • Administer Health Checks on video and access control enterprise managed systems.
  • Perform various access control admin tasks weekly, monthly, quarterly. 
  • Pull video for investigations.
  • Monitor and operate security systems to include access control and CCTV, along with environmental monitoring and fire alarm systems.
  • Respond quickly and initiate action related to access control alarms, fire alarm systems, and environmental monitoring and alerting systems.
  • Notify, assist, and direct external emergency personnel and internal resources as necessary.
  • Dispatch security officers or law enforcement personnel for alarm response, calls for service and emergency situations.
  • Execute protocols and communicate at all levels across the globe to employees, site security leads, Safety & Security staff or contracted officers as needed 

Role Requirements:

  • Must be able to work on a shift rotation to include evenings, overnights, weekends, holidays, etc.

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Qualifications

Basic Qualifications:

  • High School Diploma
  • Minimum of 1 year experience in a Security Operation or Command Center role

Preferred Qualifications:

  • Some College/Military Service or Certificates around Life Safety and Security
  • Certifications
  • Supervisory Experience
  • Working knowledge and experience with video management systems, physical access control systems, incident reporting software, Physical Security Information Management systems, fire alarm systems, and mass communication systems
  • Proven experience with access control and video systems
  • Must have a strong working knowledge of Microsoft Office Suite
  • Experience with Ccure9000, Milestone or Genetec CCTV Systems
  • Bilingual - Spanish
  • Research and critical thinking skills for identifying, collecting, and evaluating data in order to draw logical and actionable conclusions.

Professional Skills:

  • Good customer service skills & written/oral communication skills
  • Have an innovative, growth mindset
  • Ability to learn quickly
  • Attention to detail, excellent reading and writing abilities, and highly effective communication skills
  • Utilize sound judgement to determine actions required when dealing with employees, contractor workforce, and visitors
  • Demonstrated analytical and problem-solving skills
  • Must be flexible and possess the ability to function in highly stressful situations with changing priorities
  • A dependable team player with business maturity, enthusiasm, and a positive attitude
  • Highly motivated, self-starting individual with ability to multi-task and manage to timelines
  • Strong decision-making ability during emergency situations
  • Able to work with highly confidential information
  • Provide reports and information from security systems as requested by the corporate security team
  • Providing information to Monitoring Analysts as requested
  • Suggest areas for improvement in internal processes
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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