Truly human government

Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.

Meet the Human+ Worker

The human+ worker is a top trend in this year’s Accenture Technology Vision 2019. For the public sector this means using technology to augment the workforce, improving employee experiences and delivering better outcomes for citizens and businesses.

Technology, tools and training will empower the workforce to perform existing roles in new ways and pick up where digital experiences leave off. Public service organisations can move from reactive to proactive, preventative and predictive service delivery, identifying—and servicing—those in need early.

To achieve all of this, government organisations must transform into more fluid, customer-focused, digitally enabled organisations.

How can you exceed citizen expectations?

An engaged and equipped workforce is essential to providing the best outcomes for citizens.

Citizens expect agencies to provide consistent, relevant experiences at the point of service.

Agencies must embed innovation into their culture to improve citizen services.

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Truly human government in action

The Ipswich City Council realised success with a human-centered, collaborative, and technology agnostic approach.

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The 360⁰ view of customer experience

Truly human governments break down silos, build up the necessary capabilities and empower workforces to move from transactions to relationships with citizens, designing experiences that meet the needs of an evolving society.

To become a truly human government, public sector leaders must learn from one another, work with ecosystem partners and, most importantly, listen to the citizens themselves.

Australian Citizens: Know them to serve them

Accenture Public Service Citizen Pulse Survey

Truly Human Public Safety

Public Safety leaders share CX insights

Spotlight on Digital Policing Portfolio

Hacer Evans at Digital Policing Portfolio.

What we think

Our leaders

Transforming public service

By leveraging deep industry expertise and applying it to the specific challenges that public organisations face, we can deliver proven solutions, end-to-end. We’re infusing government with the fresh thinking it needs to give citizens what they want.

Modernising the core

Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.

Innovative technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.

Public sector consulting

Accenture is recognised for transforming service delivery and achieving high impact outcomes.

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