Building skills for the future in public service

Public services exist to help people thrive; both their own employees and the citizens they serve.

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Reimagining the world of work in public service

We’ve identified five steps to enact this vision

Public service as a career of choice

In response to COVID-19, public service organisations had to rapidly change ways of working. This was essential to keep the extraordinary work of government going at an extraordinary time.

Many are rising to the occasion, but across the public and private sector, some leaders by their own admission indicate they would have been better prepared had they invested more heavily prior to the pandemic in programs that support their people’s holistic needs.

So, what do public service employees want? Our latest research found that by meeting six fundamental human needs through work, public service organisations can earn their people’s trust and unlock their full potential. We call this framework Net Better Off.

Read the full report to find out the actions that public service agencies can take to leave their employees Net Better Off.


Shaping work, shaping lives

When it comes to work, public services are in a unique position, responsible for both employees and the employability of citizens. But there is a common goal: to help people thrive and realise their potential in an increasingly digital world.

Maximising potential within public services

When public service workers are skilled, tech-enabled and resilient, they’re better able to fulfill their agency's mission.

Empowering citizens for new livelihoods

Government can take the lead and turn changes into opportunities for citizens by unlocking ingenuity and enabling them to navigate their own route.

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Case studies

James Cook University, students and Accenture team up to formulate a new microservices liquid workforce.

Learn how the Texas Department of Licensing & Regulation is experimenting with AI to deliver better customer and employee experience.

In today’s fast-paced world of rapidly evolving technology, successful innovation requires a different approach.

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Voices of Accenture Public Service

Get the latest thinking on the public service workforce trends that matter to your people and those you serve.

Your new talent mission? Inspire, engage, energise

Offers need to be made to in-demand talent as soon as possible or they’re likely to look at other options.

Citizen experience: Public service with Microsoft

How can the public sector keep pace and adapt, without losing sight of humanity?

Humans at the heart of defence and security

Defence forces need technology that is more human and built with a strong understanding of the human experience that is at the core of every defence force.

What we think

Agencies have a once-in-a-generation opportunity to reimagine how people work – boosting productivity and ability to attract and retain talent.

Young leaders are exemplifying new forms of responsible leadership to address societal challenges.

Worker need to thrive anywhere. Organizations need to focus on providing the right resources to people, onsite and remotely.

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Our leaders

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