Building skills for the future in public service

Public services exist to help people thrive; both their own employees and the citizens they serve.

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Why belonging matters now more than ever

Improve public service workers experiences

Public service as a career of choice

In response to COVID-19, public service organisations had to rapidly change ways of working. This was essential to keep the extraordinary work of government going at an extraordinary time.

Many are rising to the occasion, but across the public and private sector, some leaders by their own admission indicate they would have been better prepared had they invested more heavily prior to the pandemic in programs that support their people’s holistic needs.

So, what do public service employees want? Our latest research found that by meeting six fundamental human needs through work, public service organisations can earn their people’s trust and unlock their full potential. We call this framework Net Better Off.

Read the full report to find out the actions that public service agencies can take to leave their employees Net Better Off.


The best employee experiences are driven by data

The Intelligent Skilling Accelerator, developed in partnership with Skyhive, uses on-demand technology to offer a seamless service for public service employees and supervisors - accelerating learning, optimising skills management, and providing predictive recommendations. It's able to capture the breadth of skills employees currently have, as well as identifying and prioritising the skills your organisation needs for the future.

Learn more about this unique solution for exceptional times.

Shaping work, shaping lives

When it comes to work, public services are in a unique position, responsible for both employees and the employability of citizens. But there is a common goal: to help people thrive and realise their potential in an increasingly digital world.

Maximising potential within public services

When public service workers are skilled, tech-enabled and resilient, they’re better able to fulfill their agency's mission.

Empowering citizens for new livelihoods

Government can take the lead and turn changes into opportunities for citizens by unlocking ingenuity and enabling them to navigate their own route.

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Case studies

James Cook University, students and Accenture team up to formulate a new microservices liquid workforce.

In today’s fast-paced world of rapidly evolving technology, successful innovation requires a different approach.

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Voices of Accenture Public Service

Get the latest thinking on the public service workforce trends that matter to your people and those you serve.

Your new talent mission? Inspire, engage, energise

Offers need to be made to in-demand talent as soon as possible or they’re likely to look at other options.

Citizen experience: Public service with Microsoft

How can the public sector keep pace and adapt, without losing sight of humanity?

Hybrid work in public service

Through hybrid work, the public sector can bring employees together digitally for the benefit of all.

What we think

Improve public service workers experiences by creating a future of work that’s more equitable.

Agencies have a once-in-a-generation opportunity to reimagine how people work – boosting productivity and ability to attract and retain talent.

Accenture outlines what leaders can do to build better companies.

Worker need to thrive anywhere. Organizations need to focus on providing the right resources to people, onsite and remotely.

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Our leaders

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