Building skills for the future in public service
Public services exist to help people thrive; both their own employees and the citizens they serve.
In response to COVID-19, public service organisations had to rapidly change ways of working. This was essential to keep the extraordinary work of government going at an extraordinary time.
Many are rising to the occasion, but across the public and private sector, some leaders by their own admission indicate they would have been better prepared had they invested more heavily prior to the pandemic in programs that support their people’s holistic needs.
So, what do public service employees want? Our latest research found that by meeting six fundamental human needs through work, public service organisations can earn their people’s trust and unlock their full potential. We call this framework Net Better Off.
Read the full report to find out the actions that public service agencies can take to leave their employees Net Better Off.
When it comes to work, public services are in a unique position, responsible for both employees and the employability of citizens. But there is a common goal: to help people thrive and realise their potential in an increasingly digital world.
When public service workers are skilled, tech-enabled and resilient, they’re better able to fulfill their agency's mission.
Government can take the lead and turn changes into opportunities for citizens by unlocking ingenuity and enabling them to navigate their own route.
Learn how the Texas Department of Licensing & Regulation is experimenting with AI to deliver better customer and employee experience.
Get the latest thinking on the public service workforce trends that matter to your people and those you serve.