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CASE STUDY

Innovation without limits at DWP Digital

In today’s fast-paced world of rapidly evolving technology, successful innovation requires a different approach.

Challenge

Strategy and solution

The Innovation Dojo – a space for transformational thinking

16+

DWP business areas involved in the Innovation Dojo including Payments, Digital Technology, Identity & Trust, Business Strategy and Health Transformation.

15+

New technologies experimented with including blockchain, natural language processing, virtual assistants, machine learning, real-time trust scoring, facial recognition, and virtual/augmented reality.

9

Start-ups have partnered with the Innovation Dojo team to bring solutions to life.

So how does it work in practice?

Transformation

Embedding a culture of innovation

"Embedding a culture of innovation into the organisation is critical for us to deliver much greater services to our citizens… It allows us to think about technology not just for the sake of technology."

— JUAN VILLAMIL, Chief Technology Officer – DWP Digital

50%

Conversion rate of proof-of-concepts from the Innovation Dojo being handed over to DWP for further work.

11

DWP employees have rotated through the Innovation Dojo, returning to their teams with fresh ways of looking at existing business problems.

63

Iterations where the team have evolved and further developed the propositions created in the Innovation Dojo.

Meet the team

Paul O’Sullivan

Innovation Director – Technology, UK

Jo Knibbs

Managing Director – Health & Public Service, Client Accounts, United Kingdom

Maynard Williams

Head of Engineering Services – UK & Ireland

Rainer Binder

Global Social Services Lead
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