Job Description

Are you ready to learn and grow in a career, while making a difference?   

We are: 
Accenture’s ServiceNow Business Group, and one of only 5 Global Strategic Partners with ServiceNow. We help our diverse clients by understanding their needs and unlocking their potential to the fullest.  

What makes our approach so unique? We work as a team across ANZ, bringing together commercial innovation and leading-edge technologies to deliver an integrated, mobile, and interactive experience that far exceeds expectations.  

How? Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. We keep our tech smarts sharp by sharing our knowledge and providing abundant training and certification opportunities.  

About the role: 
 

As a consultant, you’ll be a member of the Agile development team and perform hands-on technical development work, based on assigned user stories. You are adaptable and will work alongside our client teams to understand their needs. Identify ServiceNow areas for automation and implement best-practice solutions. You will assist in triaging and troubleshooting issues in production and non-production systems.  

  

You will provide software configuration across various technical areas whilst analysing the business requirements and developing technical requirements. A key focus of your role will be to develop and design application modules, workflows, and Catalog requests, deliver ServiceNow-based solutions for our clients and be a mentor to other colleagues.

  

About you: 

You would have a bachelor’s degree complementing your 2 years of relevant IT work experience, while being a professional in supporting the configuration and development with HTML, JavaScript, or AngularJS.  


Strong oral and written communications skills is needed in our Customer Relationship environment whilst you contribute to and drive service excellence using the Agile methodology. 

  

Being proficient in any scripting language.  

  • Ability to develop and/or configuration of the core applications such as Incident, Problem, Change, Service Request

  • Working knowledge of IT infrastructure with any discovery tool

  • Experience managing relationships, operating procedures and service level agreements with clients and co-workers. Driving outcomes and being passionate about service excellence

  • Supporting Service Management tool suites like HP, BMC Remedy, CA, or ServiceNow

  • ITIL Foundations Certification

  • Experience with DevOps and CI/CD

Other

  • If you have ITOM or Hardware Asset Management or Software Asset Management or ITSM or CMS exposure or experience that would be advantageous.

  • Experienced in Service Now Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, Incident Templates

Join Us

Experience:   All levels

Start date:     Staggered start dates apply 

Location:       ANZ


 

Job Qualifications

•    A client-centric, outcome-driven and quality-focused team player.

•    Ability to work effectively independently as well as in a team environment.

•    Enjoy problem-solving in the different domains and industries.

•    Australian Citizenship would be required for some project roles to comply with security clearance requirements



Qualifications

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000  people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

Locations

Adelaide,Auckland,Brisbane,Canberra,Melbourne,Perth,Wellington

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

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