Operations

Create intelligent new ways to harness change and grow

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Turn the change you see into the impact you want

You want to drive innovation and grow your business, and create better experiences for your customers and people. You need intelligent operations that are agile, resilient and create value.

Our industry, technology and process experts can help you transform your business to create the impact you want. With seamless integration between services, we combine human ingenuity with applied intelligence and digital technologies to create measurable value.

Enabled by SynOps, our innovative human-machine platform, we have the unique ability to drive tangible and sustained business outcomes.

We build and scale intelligent operating models to drive sustainable growth with speed, certainty and security.

Operations capabilities

With more than 140,000 exceptional people in over 50 centers, we apply intelligence, innovation and deep industry experience, together with New IT and new skills to drive business value and growth. Learn more about our services.

Intelligent finance operations​

Helping companies transform from transactional to strategic organizations through intelligent operations.

Insurance

Helping you harness the power of human + machine to establish resilient operations for your business.​

Sourcing and Procurement

Data-driven insights to help optimize processes, increase efficiency and drive out more value.

Compliance as a Service

Achieving compliance and managing risk to keep pace with regulatory and operational pressures.​

Banking

Ensure business sustainability by transforming to an agile banking operating model.

Supply chain

Building agile, transparent supply chains to help businesses navigate market volatility with success.

Sales & Customer Operations

Transforming sales, marketing and service operations to deliver sustainable breakthrough growth.

Marketing

Marketing Operations activates and optimizes best in class customer experiences to deliver breakthrough marketing-led growth.

Talent and HR

Reshaping the employee experience and improving retention with innovative workforce operating models.

Health

Helping payers, providers and government agencies drive growth, while improving patient outcomes.

Virtual tours

Take a 360° virtual tour through our Intelligent Operations Centers.

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Operations case studies

Improved balance sheet integrity saves $12.3M

How a medical device manufacturer achieved greater efficiencies and control across its finance processes.

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Ensuring excellence with agile operations​

Ensuring excellence with agile operations​

European insurer taps into analytics, automation and expert talent to boost customer satisfaction.​

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Reinventing banking operations to trigger growth​

Reinventing banking operations to trigger growth​

Automation, analytics and top talent help cut operating costs by 26%— freeing up resources to reinvest.​

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Semiconductor supplier increases profit by $3M​

Semiconductor supplier increases profit by $3M​

We transformed the spare parts planning process with our SynOps platform and increased efficiency.​

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What we think

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Awards and recognition

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Our leaders

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Manish Sharma

Group Chief Executive – Operations

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Kaushal Mody

Lead – Operations, Growth & Strategy, Lead – Operations, Offerings & Innovation

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Nirav Sampat

Chief Technology Officer – Operations​

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Andy McGowan

Chief Operating Officer – Operations ​

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We work as one team with diverse expertise to create 360° value.

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