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The Services Solutions Specialist acts as a strategic advisor to customers with a focus on technology support solutions. By understanding the challenges customers face when adopting new technologies, the Services Solutions Specialist can provide Enterprise support solutions that ensure customers realize success throughout their digital transformation period.
Seeking individuals with a self-organized and thorough work ethic from an early-in-career candidate with a Sellers mindset. Team player, resilient, fast learner and adaptable to changes.
Who You Are?
Must be adaptable and capable in learning different CRM and technology solutions/tools as a fast learner, and proficient in the administrative rigor of documenting and communicating the needs of a customer. Knowledge of Microsoft core family of solutions/technical products is a plus. Experience working in B2B relationships is advantageous towards being successful in this role. Must be able to drive and respond to their daily opportunity pipeline, build relationships with, and routinely communicate with regional account management colleagues to discuss opportunities for closure and provide visibility into working motions to accelerate B2B transaction selling.
1-2 years in effective territory/account management: planning, opportunity qualification and creation, stakeholder and executive communication needs analysis, value engineering, opportunity management, pipeline management, forecasting, and deal negotiation.
Experience and expertise selling to technical decision makers by aligning & reinforcing the value of the solution to the customer’s overall business pain and/or strategic opportunities and decision criteria.
Capable and motivated to learn practices around opportunity cleansing (data validation string/text functions and VLOOKUP/reference information functions) and some level of report presentation and forecasting using Microsoft Excel and Microsoft PowerPoint.
Overcome blockers or ambiguity; respond to direction from multi-stakeholders.
Need to have a natural curiosity in IT solutions to proactively want to learn; leverage localized resources for self-learning.
Ideally with 1-2 years’ experience in IT/Technology sales or channels that deal with B2B/Commercial is desirable.
Experience with Outlook, Dynamics 365, and Teams preferred.
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Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.