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The Ecommerce Business Analyst is a key client facing role that covers the full Product lifestyle from discovery to launch. You will contribute throughout the end-to-end Product lifecycle of complex and large-scale technology solutions and help define the delivery plan by working with all involved parties to document the dependencies, assumptions, and milestones.
You will provide strategic analytics-driven digital strategy consulting to clients to help them create the most innovative customer experience and improve digital marketing or ecommerce effectiveness.
Work with the client to create comprehensive user stories and acceptance criteria for both functional and non-functional requirements
Lead workshops for the client to define functional and non-functional requirements
Execute gap analysis against proposed eCommerce (Hybris, Demandware, WebSphere Commerce, ATG) or Content (Adobe, Drupal) platforms
Support development teams by providing clarifications to requirements and design
Provide training to the client team
Implement process and change interventions
Implement programs/interventions that prepare the organization for implementation of new business processes
Execute a program, plan or deliverable using planning, communication and training skills
Design process and change interventions
Understand and translate customer needs into implementable business solutions to enable long-term success and business integration
Understand analysis of the as-is and to-be processes
Design new business processes based on customer requirements and conduct user review sessions and run stakeholder agreement meetings
Passionate about Digital Products & Customer Experience
Excited to work with top-tier organisation across a wide range of industries, including many of the worlds biggest brands
Interested in delivering cutting-edge web solutions
Driven to excel in a fast-paced, client-facing environments in which it is essential to keep up to date with the rapidly developing trends in digital
Here’s What You Need:
5+ years’ experience and background in eCommerce and Content delivery projects
Previous experience as a Lead Business Analyst on major E-Commerce and Content projects
End to end experience of the Product lifecycle with experience of testing the developed solution to ensure it meets requirements and expectations
Proven experience with Hybris 6.0 and/or Salesforce Commerce and/or Magento and/or Elasticpath
Significant experience in creating requirements specifications process models for eCommerce projects
Deep understanding of a Retail industry domain
Proven capability of interfacing with clients, managing their requirements and expectations
Here’s What You Have:
Proven capability to manage complex projects with changing requirements and uncertainty
Proven ability to build, manage and foster a team-oriented environment
Demonstrated ability to work with distributed (onshore-offshore) teams
Proven ability to work creatively and analytically in a problem-solving environment
Excellent communication (written and oral) and interpersonal skills
Excellent leadership and management skills
Proven capability to be detailed oriented
Bonus Point If You:
Experience with AEM, Google Analytics and Spartacus
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Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.