Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

We Are:
The Experience Agency. Accenture Interactive is a new breed of agency designed from the ground up to empower clients to own Experience from start to finish. The marketing landscape has dramatically changed: consumers want the same kind of Experience with every brand they encounter; there is a powerful convergence of marketing and technology; and brands are no longer built through advertising, but through Experiences. In order to unlock growth, marketing organizations need a new breed of agency—one that is part business consultancy, part creative agency and part technology powerhouse to enable them to design, build and run the best Experiences on the planet.

Visit us at:

The Role:

The Ecommerce Business Analyst is a key client facing role that covers the full Product lifestyle from discovery to launch. You will contribute throughout the end-to-end Product lifecycle of complex and large-scale technology solutions and help define the delivery plan by working with all involved parties to document the dependencies, assumptions, and milestones.

You will provide strategic analytics-driven digital strategy consulting to clients to help them create the most innovative customer experience and improve digital marketing or ecommerce effectiveness.

The Work:

  • Work with the client to create comprehensive user stories and acceptance criteria for both functional and non-functional requirements

  • Lead workshops for the client to define functional and non-functional requirements

  • Execute gap analysis against proposed eCommerce (Hybris, Demandware, WebSphere Commerce, ATG) or Content (Adobe, Drupal) platforms

  • Support development teams by providing clarifications to requirements and design

  • Provide training to the client team

  • Implement process and change interventions

  • Implement programs/interventions that prepare the organization for implementation of new business processes

  • Execute a program, plan or deliverable using planning, communication and training skills

  • Design process and change interventions

  • Understand and translate customer needs into implementable business solutions to enable long-term success and business integration

  • Understand analysis of the as-is and to-be processes

  • Design new business processes based on customer requirements and conduct user review sessions and run stakeholder agreement meetings

Read More of the Job Description


You are:

  • Passionate about Digital Products & Customer Experience

  • Excited to work with top-tier organisation across a wide range of industries, including many of the worlds biggest brands

  • Interested in delivering cutting-edge web solutions

  • Driven to excel in a fast-paced, client-facing environments in which it is essential to keep up to date with the rapidly developing trends in digital

Here’s What You Need:

  • 5+ years’ experience and background in eCommerce and Content delivery projects

  • Previous experience as a Lead Business Analyst on major E-Commerce and Content projects

  • End to end experience of the Product lifecycle with experience of testing the developed solution to ensure it meets requirements and expectations

  • Proven experience with Hybris 6.0 and/or Salesforce Commerce and/or Magento and/or Elasticpath

  • Significant experience in creating requirements specifications process models for eCommerce projects

  • Deep understanding of a Retail industry domain

  • Proven capability of interfacing with clients, managing their requirements and expectations

Here’s What You Have:

  • Proven capability to manage complex projects with changing requirements and uncertainty

  • Proven ability to build, manage and foster a team-oriented environment

  • Demonstrated ability to work with distributed (onshore-offshore) teams

  • Proven ability to work creatively and analytically in a problem-solving environment

  • Excellent communication (written and oral) and interpersonal skills

  • Excellent leadership and management skills

  • Proven capability to be detailed oriented

Bonus Point If You:

  • Experience with AEM, Google Analytics and Spartacus

  • B2B Experience

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

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Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

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