Job Description

Consultants and Managers – Customer, Sales & Service Consulting Practice

  • Ideate, innovate, change the world, repeat
  • Drive value for our clients by transforming their customer strategy
  • Work with innovative teams and latest technologies

 

Explore career opportunities as you help create innovative solutions with diverse, global teams using cutting-edge technologies.

 

About CSS

 

Accenture’s Customer Service and Sales spans across Sydney, Melbourne and Brisbane. We work with organisations from a wide range of industries to help our clients successfully navigate both large scale transformations and smaller strategic changes to optimise marketing, sales and service performance.

 

We are looking for Consultants & Managers to join our diverse team of passionate individuals to help clients solve their most complex customer problems, streamline channels and in turn drive profitable and sustainable growth.

 

With end to end capabilities and strong global relationships with all the big vendors, you will be involved in meaningful work from strategy through to execution.

 

Roles & Responsibilities:

 

  • Design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients
  • Understand and translate customer needs into implementable business solutions to enable long-term success and business integration
  • Implement programs/interventions that prepare the organization for implementation of new business processes
  • Work with clients to define and implement customer service, sales and marketing strategies   
  • Implement operating models and new ways of working, to operationalise the strategy across all business models (B2B and B2C) and channels
  • Identify and implement tactical and strategic initiatives that generate efficiency and performance uplifts through automation, smart interactions and data insight

 

 

Basic qualifications:

  • Proven experience in customer channel strategy – particularly contact centre work
  • Experience in management consulting is highly regarded
  • Proven ability in articulating the value ands points of differences between technology platforms such as AWS and Genesys to name a few
  • Proven experience working with Clients undergoing service transformation, to achieve growth, reduce cost or uplift customer experience   
  • Understanding of Contact Centre technologies and ability to translate business requirements into technology requirements
  • Effective communication, stakeholder management and critical thinking skills
  • Understanding of customer strategies and different go to market approaches for sales and service organisations


Qualifications

About Accenture

 

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

 

 

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect infomation that allows us to track the effectiveness of our Inclusion and Diversity programs.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

 

Lama Makkouk is the Recruiter managing this role. As the team experience high volumes of applications, we appreciate your patience to allow for a fair and timely process.

Locations

Melbourne,Sydney

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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