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Accenture Operations - Solution Architect Senior Manager– Banking

Job Location: Melbourne

Regional Description: Australia

Job Number: 00830867


- Job description

Job Summary

The Solution Architect (SA) plays a critical client-facing role that interprets and translates client requirements into a solution that can be configured from a standard set of offerings.  The SA operates as a single point of contact or as part of a team (on large deals with multiple SAs) accountable to the Market Unit SA SPOC from Stage 1 to deal closure and the transition to the OADM

Main Accountabilities

Operational Responsibilities

  1. Single Point of Contact Accountabilities
  • Managing all OG, senior client buyer and functional owner relationships for the designated solution
  • Driving the necessary sign-off of the solution with proper input from the OGs on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)
  • Managing the sales team, Subject Matter Experts required during the sales process and the communication/ collaboration with Outsourcing Service Delivery
  • Directing and coordinating with Legal & Commercial and Corporate Transaction Services (CTS) in areas specific to the solution to ensure use of standards
  • Collaborating with the Operating Groups to provide input to Terms and Conditions and in some cases accountable for specific Outsourcing contractual terms and conditions
  • Identifying leadership contacts for service transition and operations (e.g. OADM, mobilization lead) and ensuring appropriate solution plan transition for closed deals
  • Interfacing with the delivery organization/s (through OADM when assigned) to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliver
  • Orchestrating the action points coming out of the opportunity Quality Assurance process
  1. Solution Planning and Deal Shaping for Qualified Deals
  • Understand and translate buyer requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard process methods, deliverables and the right collection of offerings
  • Collaborating as a key member of the sales team to represent the solution offering to the client buyer and other internal Accenture groups
  • Aligning final solution architecture (including statement of work, schedules and other contractual documents) with final terms and conditions

Commercial and Financial Responsibilities

  • Preparing the BD spend estimate, schedule, work plan, resource/sourcing plan
  • Understand and clearly define the input required to create cost estimates; Preparing the cost model estimates working with Service Delivery, Solution Management (if applicable) and CTS to deliver the defined scope of services

People Management Responsibilities

  • Mentor and support team members and junior solution architects

Other Expectations

Strategies, Offerings, and Solutions

  • Good understanding of offering strategy, the standard solution components, the likely adaptations of the solution, as well as knowledge of recent deals/solutions and changes that were made to the standards
  • Experience of large deal solutioning
  • CaaS: Compliance/ Anti Money Laundering/ KYC – Know Your Customer experience
  • Dealt in As a Service Models and through understanding of BPS business
  • Experience in Australia/ NZ and APAC business
  • Ability to clearly articulate and "sell" the solution and being able to explain the solution in simple terms.

Business & Commercial Acumen

  • Commercial acumen – understands the financials and whether we can deliver a deal profitably
  • Excellent with numbers and analysis
  • Delivery Expertise…Understanding of what we can deliver so can solution it appropriately
  • Detail Oriented– "the buck stops with this role" so needs to be able to go deep or stay at high level depending upon the audience and the need

Relationship Management

  • Focused on buyer-value expectations
  • Good listening skills & ability to interpret requirements and buyer values in such a way that we take the shortest route possible to the answer
  • Able to communicate shared understanding of changes that the client will also need to make other required changes on their end
  • Able to help client feel like solution is one-to-one but leverages our standard offering
  • Being willing to bringing in the right experts…industry, offering, etc….to ensure we most effectively address the client’s needs and expectations
  • Able to manage the CSG relationship- internal stakeholder management makes things happen seamlessly…a top quality architect makes sign-offs/reviews a natural act so that the deal is effectively reviewed as it is built vs. leaving these sign offs to the last minute resulting in everyone feeling pressured
  • Moderate to extensive travel depending on client opportunity requirements
  • Overtime and On-Call required
  • Work closely with offshore counterparts


  • Worked in Banking & Financial Services business (Banks/ Insurance/ Service Providers)
  • Understanding of Consumer and Corporate Banking (Mortgages and Unsecured Loans understanding)
  • Experience in due diligence, solution identification, feasibility assessment, client visits
  • Experience in cost estimation and pricing for outsourcing and offshoring of processes
  • Preferred experience in delivery, transition and/or solution design in an outsourced environment


About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at 

Sunil Nagarajan is the Recruiter managing this role. As the team experience high volumes of applications, we appreciate your patience to allow for a fair and timely process.

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