Are you ready to step up to The New and take your technology expertise to the next level?
Accenture is looking for passionate AWS Cognitive Customer Experience Architects to join our AWS Practice. You will help drive innovation, build differentiated solutions, and define new customer experiences for our customers (and customers, customers). You’ll work with smart people across our industry specialist organisations, and technology groups to help our customers get the most out of AWS in their cloud journey.
Learn more about our AABG and AWS at Accenture here:
Key responsibilities may include:
Lead customer discovery and design sessions using AWS Cognitive CX suite
Design, Solution, and Implement AWS solutions focused on customer experience and customer engagement
Develop PoCs, prototypes, demonstrations and assets
Work with AWS business development, sales and architecture teams for campaigns, opportunities and solutions
Work with Accenture’s global network to bring best practices and assets to local market
Interact with management levels at a client and/or within Accenture/AWS
A service designer with a developer background and the ability to learn quickly
Proven record of using customer experience and engagement tools, preferably within the AWS and Amazon ecosystem – Connect, Pinpoint
Proven experience with AWS AI services (Amazon Comprehend, Lex, Rekognition, Polly, Textract, Translate, Transcribe), ideally in conjunction with customer experience and engagement
Knowledge in legacy contact centre’s and IVR’s, with associated business tooling
You’ll have hands on keyboard AWS implementation experience across a broad range of AWS services, with deeper capabilities and interests in specific services.
Scripting capability and the ability to develop AWS environments as code
A mindset of automate everything, with experience demonstrating this.
Public cloud automaton tooling and scripting experience – CFn, Terraform, Ansible, Puppet, Jenkins, and the like.
Experience with at least 2 programming languages (compiled or scripted languages)
Must have at least 1 AWS Associate or Professional Certification
The AWS Practice within is home to our deepest AWS experts and supports Accenture’s more than 1,500 certified AWS architects across the company. Join our team and be among Accenture’s most talented AWS practitioners, our AWS SWAT team. The group is responsible for Accenture’s most complex AWS projects and provides our delivery capability for the Accenture AWS Business Group (AABG). AABG is the deepest relationship Amazon Web Services has with any partner in the ecosystem. Choosing Accenture and the AWS Practice will take your AWS experience and skills to the next level and allow you to work in an innovative and collaborative environment. At Accenture, you can lead the world’s largest enterprises on the path to native cloud transformation and serverless, on the leading edge of cloud.
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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