Job Location: Melbourne
Regional Description: Australia
Job Number: 00634309 00634309_en
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
The Business Service Centre (BSC) operates as both a client facing reception and an internal customer service desk.
The Office Operations Representative provides a wide range of services including facility maintenance, mail & logistics, customer service and office presentation.
They work autonomously to manage & prioritise tasks to provide a positive work environment to all Accenture employees.
Provide a central contact point for general enquiries and directions for all Accenture personnel (phone/in person/email)
Open/Close the BSC desk
Monitor BSC mailbox for incoming messages and action accordingly
Greet, direct and track all visitors to the Accenture office
Issue & monitor temporary staff passes/loan equipment/OH&S equipment
Weekly audits of loan equipment/staff passes
Use Internal Tracking Tool to monitor and coordinate requests
Monitor Service Requests from the Helpdesk & action accordingly
May manage car parking requests & conduct end of month reports
Process return of company property for exiting employees
Process invoices for payment using online tool
Physical set-up of all meeting room requests that include catering, equipment and videoconferencing.
Provide audio-visual support/troubleshooting prior to and during meetings and events as needed
Collect space utilisation data
Ensure floor areas are well presented.
Ensure BSC area is maintained & organised at a high level of tidiness at all times
Ensure office equipment is fully operational. Provide basic support if required.
Troubleshoot telephone and voicemail related problems and escalate to Voice Support if necessary
Maintain kitchens ensuring they are clean & fully stocked including daily clean of the coffee machine
May act as a point of contact for external suppliers
Coordinate daily milk and newspaper requirements
Manage onsite storage facilities including lockers
Assist with asset management process
Physical exertion including, but not limited to, climbing, bending, pushing, pulling, standing, sitting and walking. May lift and/or move objects and materials of various weights.
Wearing of compulsory uniform
Additional duties as directed by team lead
Minimum of 2 years customer service experience;
Strong customer service skills with proven organisational & administrative ability;
Strong Interpersonal and communication skills;
Basic computer skills.
Office Operations Team Lead
Corporate Functions/Workplace Solutions
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.