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Customer & Channel Senior Manager

Job Location: Melbourne

Regional Description: Australia

Job Number: 00622387

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- Job description

Your career in Accenture Products

Customer & Channel Senior Manager

Do you want to help the world’s best-known brands?

Join us to address their most complex issues

As an experienced products professional, your market-leading industry, management and technology-consulting expertise will help clients navigate their landscape. You'll provide the critical advice that improve their performance and deliver better outcomes for their consumers.

Accenture Products Group:

Our Products Group brings together people with first-class consultancy skills and specialist industry expertise. You will develop a career working across a range of industries including retail, consumer goods and services, infrastructure and travel.  To join us here you’ll need the sharp thinking to solve complex business problems and provide deep industry insight and digital know-how on a global level. The scope of the role, exposure to clients and digital capabilities will provide an ideal platform to develop your consulting career.

Role Requirements:

As a Customer & Channels Senior Manager, you will be leading digital engagements and multidisciplinary teams at the client site. Based on your knowledge and experience, you will be advising our clients on sales, service and marketing topics in which digitization throughout the customer lifecycle plays an important role. This includes topics like: customer experience, sales & marketing services, customer acquisition & campaigning, data management, e-commerce and customer service & loyalty. You will be teaming up with our digital ecosystem partners including our service design expertise from Fjord and or facilitation capabilities from 2nd Road to bring the most optimum solutions that address their most complex issues and deliver tangible results. Internally you will be directly involved in positioning and growing our Customer & Channel practice. Based on your entrepreneurial mindset you will pro-actively expand client relationship at a senior level. You will support sales campaigns and shape proposals based on your expertise, bringing the relevant ‘new’ to our clients and strengthen our position in the ANZ market.

Qualifications & Experience


You are a team player, a driver for change, and a problem solver of complex issues in the field of analytics, digital sales, service & marketing and/or E-commerce. You have an academic education and you have a results-oriented focus. Additionally, you are persuasive and prepared to take accountability. But above all you have the ambition for realizing goals for our clients
  • Minimum of a University Bachelor’s degree
  • 6+ years of relevant experience in front office processes and technologies e.g. Marketing, Stores, Sales, Service, Route-to-Market, Content Management with an emphasis on Digital Technologies
  • 4+ years of relevant experience in either Retail or Consumer Goods industries
  • 4+ years of relevant experience in program / project management, high preferably in a consultancy context
  • Experience in Design Thinking and agile techniques is preferrable
  • Excellent communication and presentation skills
You will be expected to:
  • Provide solutions to complex business problems where analysis requires an in depth knowledge of digital trends, customer experience trends, pricing and promotions, transformation planning, journey management and client organizational objectives.
  • Contribute to and shape pricing, sales, marketing, digital commerce, channel and customer service solutions and capabilities relevant to local market needs and competitive dynamics.
  • Interact with senior management levels at a client and/or within Accenture, which involves negotiating or influencing on significant matters.
  • Independently deliver programs of work and manage onshore and offshore teams
  • Coach and mentor team members
We offer

A work environment with a focus on your personal development. You work together with talented colleagues from all over the world on challenging projects for the highest ranked international businesses. Within Accenture, we offer our employees a lot of learning opportunities for capability and personal development.  You’ll be attending training at international locations together with colleagues from various countries. Moreover, you have the opportunity to contribute with your expertise to our Corporate Citizenship Program. 

About Accenture

At Accenture, we can help you build the career you dream of. Our success relies on ensuring our people enjoy the inspiring challenges, exceptional experience and flexibility they need to succeed at every stage of their career.

As a leading professional services company with more than 449,000 people working across 120 countries, your career can take many exciting paths spanning digital, strategy, consulting, technology and operations.

As part of a global diverse workforce you will help organisations across every industry imaginable improve the way they work. Join us and let challenging, interesting and enjoyable work become part of daily life.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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