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Client Service Delivery Lead

Job Location: Brisbane

Regional Description: Australia

Job Number: 00621719

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- Job description

Come and join the application services delivery organization for the resources industry in Australia and New Zealand. We operate at the intersection of business and technology to unlock value across established and emerging technologies for our resources clients. We enable our clients to grow their business, by reinventing their application portfolio and running their applications efficiently, through a comprehensive set of system integration and application outsourcing services.

 

Job Summary

This role requires experience in managing application services delivery using offshore resources for the utilities industry.

Key responsibilities:

  • Develop, manage and grow trust-based relationships for an application outsourcing contract.
  • Management of financial, contractual, and operational commitments to Accenture and our clients.
  • Manage service quality, cost and leadership of the people delivering services both locally and in offshore locations. 
  • Sit at the intersection of the client and the account team to manage the client relationship and own any escalations.
  • Cultivate innovation to improve existing services and/or create additional value with new services.
  • Drive incremental revenue growth through expansion, extension or renewals
  • Drive service excellence across managed service delivery and projects.
  • Drive innovation and continuous improvement.
  • Ensure service levels agreements are achieved.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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