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Account Management Executive Senior Manager

Job Location: Melbourne, Sydney

Regional Description: Australia

Job Number: 00514378


- Job description

Are you a dynamic thinker passionate about improving systems?  
Join a team that’s driving change
Do you want to help companies and governments improve their operations each and every day? By working closely with our clients your mission will be to improve effectiveness, efficiency and customer experience by leveraging new innovations, new technology and new operations. If you are an innovator, we can help you exceed your career aspirations by joining a team that truly drives change.
Accenture Operations 
Within Accenture Operations you will make solutions real and deliver business outcomes. We help clients become more successful by helping them improve their systems and effectiveness. We are constantly innovating and generating new ideas with the goal of helping clients identify the technologies and operations they need to differentiate and win in the marketplace. 
Operations Delivery Leads work as trusted client advisors, bringing together Accenture’s expertise and thought leadership to shape solutions that help our clients’ deliver their most critical business outcomes. They bring together the right Accenture team to drive profitable delivery, influence the client’s strategy, expand Accenture’s footprint, and ensure sustainable account growth.
The Operations Delivery Lead is the primary owner of the client relationship for all Operations services Accenture provides, and manages the delivery of Accenture’s commitments as defined in the contract.
The Operations Delivery Lead is responsible for strategically positioning Accenture for growth, supporting the financial management of the account (P&L), and for assuring quality by managing key risks and issues related to the services provided.
The Operations Delivery Lead also acts as point of contact for resolution and escalation with the client and internally within Accenture. They will also liaise with the Client Account Lead (CAL) and leadership within the onshore and offshore Service Delivery teams who reside within Accenture’s Global Delivery Network (GDN).
Key responsibilities would include:
  • Develop and grow long-term key client relationships, and deliver high levels of client satisfaction
  • Support the operational management and financial performance of the contract
  • Lead and develop the client account team
  • Grow Accenture’s Operations business. Meet or exceed client account growth targets
  • Increase/drive market & internal awareness of targeted offerings & products.
  • Comply with Accenture sales methodology. Maintain sales pipeline accuracy
  • Contribute to a positive work environment that influences high employee engagement and supports Accenture’s retention and diversity targets
  • Create actionable performance achievement plans for self (and others as appropriate) that include succession plans, capability development (team skills building), and contributions to knowledge sharing etc.
  • Demonstrated and referenceable experience directly owning key client relationships and delivering high levels of client satisfaction
  • Track record in delivering growth revenues from value created within the account
  • Proven ability in delivering to financial outcomes (effective P&L management), and exposure and understanding of commercial models related to outsourcing relationships
  • Recognised leader and developer of people working in diverse team environments
  • Preferred experience in delivering industry offerings such as F&A, HR&L, Procurement Customer Care, Networks, Utilities, Banking,
  • Ability to meet travel requirements, when applicable
  • Bachelor’s or higher Degree

Professional Skill Requirements

  • Experience in interacting with key client executive influencers, and building trusted relationships across the client organisation
  • Track record in managing service delivery performance against the value proposition and contracted performance outcomes
  • Proven ability to build, manage and foster a team-oriented environment
  • Experience in a matrix organisation dealing with multiple service lines, managers/approvers, and knowledge of shared services operating models
  • Experience in commercial principles for outsourcing or managed service deals
  • Excellent communication (written and oral) and interpersonal skills
  • Ability to work creatively and analytically in a problem-solving environment
  • Excellent leadership and management skills
At Accenture, we can help you build the career you dream of. Our success relies on ensuring our people enjoy the inspiring challenges, exceptional experience and flexibility they need to succeed at every stage of their career.
As a leading professional services company with more than 435,000 people working across 120 countries, your career can take many exciting paths spanning digital, strategy, consulting, technology and operations.
As part of a global diverse workforce you will help organisations across every industry imaginable improve the way they work. Join us and let challenging, interesting and enjoyable work become part of daily life. 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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