Reimagining insurance operations

Helping you harness the power of human + machine to establish resilient operations to future-ready your business​

What we do

We transform your insurance operations into a digital, cost-efficient, agile operating model that helps you:

Drive sustainable growth

  • Increase speed to market on new product launches by up to 60%
  • Increase back office processing productivity by 15-20% through the use of automation

Redefine customer experience

  • Create personalized and digital customer interactions
  • Unlock customer value through data driven insights
  • Shift up to 40% of transactions to self service

Accelerate the innovation agenda

  • Scale vision by combining intelligent technologies and insurance talent with next-generation skills
  • Improve decision making by using the right resource at the right time

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Our services

Our human-machine operating engine, SynOps, leverages an extensive collection of tools, technology, and experts - tailored for your unique needs.

Employee Benefits​

Group and Voluntary Benefits

  • Actuarial services
  • Quote and proposal
  • End-to-end administration
  • Claims
  • Absence
  • Customer service

Life and Annuity​

  • Actuarial services
  • New business
  • Policy administration​
  • Payouts
  • Claims
  • Customer service

Property and Casualty​

Personal and Commercial​

  • Actuarial services
  • New business
  • Policy administration
  • Claims
  • Customer service​

Retirement Services​

  • Actuarial services
  • New business​
  • Membership
  • Contributions
  • Asset management​
  • Withdrawals
  • Record Keeping​
  • Accounting
  • Customer service​

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What we think

Case studies

European insurer taps into analytics, automation and expert talent to boost customer satisfaction.

Becoming a customer-centric, more productive insurance company requires a new way of working.

Leading global insurer, Generali, to create a roadmap for profitable growth in Asian markets.

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Awards & recognition

Top industry analysts believe Accenture’s innovation-led approach helps clients reimagine the role of Insurance Operations.

Our leaders

Connect with us

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How organizations are reinventing their business with Intelligent Operations

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Explore careers

We're looking for innovators to deliver continuous, rapid-fire innovation and new business capabilities at Accenture Operations.

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