Business process outsourcing (BPO) has evolved to become strategic managed services for operations.
Sustainable growth requires a new operating model, one that’s anchored around the customer and driven by data and intelligence to deliver exceptional experiences and outcomes.
To access the new performance frontier, organizations must accelerate operations maturity. They need to address the vital ingredients of talent, data, applied intelligence, cloud and ecosystem of partnerships.
Activating data and intelligence on the digital core to transform operations is often out of reach for leaders who need it most. That’s where strategic managed service capabilities can help provide insights for better decision making and crush the timeline to value.
Today’s strategic managed services are far more than traditional BPO. They are transformative, reduce risk and costs, and see suppliers become true partners, working together to lay the foundation for innovation.