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Solutions.AI for Customer Engagement

Reimagine service so every customer feels like the only customer

Solutions.AI for Customer Engagement Explained

What we deliver

Intelligent customer care

Deliver proactive messaging, self-service support and agent-assisted conversations to enhance customer service experiences and drive efficiencies.

Energized sales growth

Arm agents with tailored responses and product recommendations to improve customer retention, drive incremental sales and accelerate revenue growth.

Dynamic industry journeys

Uncover and optimize new industry-specific journeys and engagement opportunities to reduce cost and increase customer satisfaction.

Our solutions are pre-built for multiple industries, including: Communications and Media, Banking, Public Services, Insurance, Utilities and High Tech.


Learn how we use AI to drive better customer service

The AI impact


up to 3x increase in customer satisfaction score (CSAT)


increase in customer lifetime value (CLTV)


reduction in overall operating expenses (OPEX)


increase in revenue

Case studies


Delivering intelligent voicebot experiences to resolve complex taxpayer needs.

Texas Workforce Commission

Implementing an AI-powered virtual assistant to help Texans with unemployment insurance claims.


Using AI to anticipate customer needs and deliver better service.
At a glance

Solutions.AI for Customer Engagement

Our capabilities

Patented conversational AI platform

Rapidly design and execute automated conversations, compatible with any existing technology partner. Read more.

Intent discovery and analytics

Apply a data-driven approach to identify and prioritize customer intents for automation.

Industry journey cartridges

Accelerate time-to-deployment with 200+ pre-built virtual agent conversation flows across several industries.

Reference architectures

Provide pre-defined architectures for leading cloud providers to quickly assess capability requirements before implementation.

Customer and journey analytics

Responsibly establish a strong foundation of customer and journey data to generate insights around specific business inefficiencies that unlock value.

Adaptive experience builder

Quickly create and manage hyper-relevant interactions by adjusting to real-time events and executing corresponding actions.

Cognitive operation algorithms

Analyze conversation performance through the service funnel to improve and enhance the overall experience.


End-to-endless customer service

What we think

AI | Intelligent customer care at Vodafone

Our ecosystem partners

Our leaders

Sharad Sachdev

Managing Director – Applied Intelligence, Solutions.AI for Customer Engagement Lead

Bo Zhang

Lead – Digital Core AI

Join us

Frequently asked questions