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Case Study

Transforming West Midlands Police

Six fundamental pillars were essential in shaping the blueprint to deliver the WMP2020 vision.


What Accenture did

"We’re able to see a much more agile organization, far more empowered with the information and tools to prevent crime, protect the public, and help those in need."

— DAVE THOMPSON, Chief Constable – West Midlands Police

People and culture

"[Our citizen portal] logs and tells you just how far you have got with your case and all the important details you need to know. To me the idea is fantastic, this is one of those things I can see making a really big change on how the police and community engage."

— West Midlands citizen

"We see Accenture as a key partner as we continue our transformation journey."

— DAVE THOMPSON, Chief Constable – West Midlands Police

Value delivered

"Our people are key to influencing behavior change and new ways of working. We have seen increases in citizen use of online channels which continue to grow and enable us to improve the service we provide through policing."

— Sally Bourner, Chief Superintendent

Meet the team

James Slessor

Managing Director - Health & Public Service, Public Safety

Corinne Baxter

Managing Director – Public Safety Lead, United Kingdom

Jody Weis

Former Law Enforcement Leader – Public Safety Advisor

Related capabilities

Public safety

Prevent to protect. Public safety in a digital age.