Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Ensuring and securing our client’s platform against fraudulent activity is at the core of our team’s goals. Our mission is to make our client’s platform a safe place to transact online. As a Risk Agent, you will assist achieving team goals by ensuring security of our clients’ platform and identifying and eliminating fraud. You will have responsibility for achieving your own daily processing targets. You will also be responsible for engaging with the team to promote high performance culture and great place to work.

Primary Responsibilities

  • Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively

  • Identify and help minimize the risk posed by fraud patterns and trends

  • Assist users with risk process workflows

  • Identify, recommend, and implement process improvements

  • Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required

  • Requires professional interaction and communication, both within the Accenture organization and with client contacts.

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Qualifications

Required Skills & Experience

  • Minimum of 1 year experience in Customer Service in an office / tech industry environment. Risk Management knowledge preferred

  • Excellent Problem Solving and Organisation Skills

  • Strong attention to details

  • Self-motivated to work independently, with minimal supervision

  • Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values

  • Positive, target delivery focused attitude and experience of a service delivery environment desirable

  • Excellent time management skills and able to proactively and independently manage workload and targets

  • Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately

  • Familiar with MS Office (or similar Office applications, Slack, Trello etc) and able to manage multiple tools / web browsers at one time

  • Team player capable of proactively learning on the job

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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