Service Delivery Lead
Job Description
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Service Delivery Lead
Home Country: Singapore
Work location & Arrangement: Flexible
Responsibilities include but are not limited to:
• Fully responsible and accountable for ensuring the smooth and stable operations of critical healthcare systems
• Responsible for end-to-end service delivery and managing the application, infrastructure, security and service desk teams
• Responsible for managing and coordinating the resolution of all critical issues to minimize disruptions to the 24x7 operations of the system
• Understand, execute and track all service delivery commitments to the client as part of the contract
• Address escalations from the Client
Qualifications
Critical Success Factors:
• 15 years of IT Management and Service Management
• Experience managing large teams of over 50 in size
• Demonstrated experience in managing the full stack of service delivery (application, infrastructure, security, service desk)
• Demonstrated experience in working in a highly complex environment (multi-site delivery, multi-project, critical infrastructure, 24x7 operations)
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
