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A Singapore Immigration Specialist (SIS) within Mobility is responsible for assisting in the delivery mobility services in connection with all Accenture cross border policies and for understanding and escalating risk area’s and compliance issues for the country(ies) of responsibility within their region under the supervision of the SEA (Southeast Asia) Mobility Lead (SML). In addition, the SIS is responsible for providing assistance and support related to the control points agreed with the Delivery offshore team to ensure smooth delivery of mobility operations under the supervision of the SML.
In this specific role, the SIS is responsible for Singapore Immigration Services. These are detailed below.
Oversee all aspects of the Visa and Immigration Service, ensuring that the process runs smoothly.
Run regular quality checks to ensure that system/related parties provides accurate service concerning immigration
Support efficient working of countries to deliver consistent services, better results, drive improvement and reduce cost
Monitors delivery performance and quality using metrics and status reporting and implement continuous improvements
Apply understanding of assigned business process to identify gaps and propose continuous improvement measures.
Provide continuous improvement to processes, tools, metrics and training, based on ongoing experience, process metrics and feedback from process users and other stakeholders to drive further efficiencies in the organization
Take full responsibility of all Immigration issues and drive successful resolutions
Remain up to date with any changes to legislations
Ensure all tier 3 immigration questions are answered
Counsel and respond to queries from human resources, managers and employees on all global immigration-related matters. This would include visa processing, documentation, visa options, risks, timelines, etc.
Update internal (Mobility Delivery) team on new immigration policies and procedures
May be required train some HR/Project staff to enhance their understanding of immigration rules to help them to fulfil their roles to a high level
New country start-up - once immigration positions are signed-off, define preliminary requirements for immigration (docs, process, qualifications etc)
Provide our services as part of an integrated, cross-enterprise team supporting global mobility for Accenture
Risk & Compliance Management
Manage Risk and compliance with regards to immigration requirements
Ensure Mobility functions are in place to drive compliance with applicable immigration law
Ensure delivery of employee immigration operations by service delivery teams in accordance with internal policy and legal requirements
Highlight and train any change in process to Delivery teams (onshore/offshore) where they are managing the entire or parts of the immigration process.
Monitor immigration compliance controls
Provide support for Employee Tax & Immigration (ET&I) team for controversy issues
Perform customer request/problem identification and follow defined incident notification and escalation procedures to ensure they are communicated effectively and receive proper management attention to be resolved correctly
Ensure working relationship with external immigration service provider in local country is established, Statements of Work (SOW's) are completed and deliverables for immigration compliance are set up and met
Maintain good relationships with appointed immigration service providers and ensure that employees are receiving quality service at all times
Review demand forecast and design action plans with vendors. Identify opportunities to standardize and rationalize across vendors and reduce cost based on prior track record
Participate in operational planning with service providers – define the fiscal year targets, gather needs, estimate the increase of volumes, agree on the annual contract, maintenance SLAs etc.
Conduct regular review meetings with relevant stakeholders for vendor satisfaction and utilization, review and report service performance, and satisfaction results. Review performance report, understand deviations and suggest action plans
Maintain consistent metrics across service providers responsible for SLA, OLA and KPI maintenance and improvements
Where applicable, negotiate costs with the support of the procurement team
Work with ET&I team to alert leadership/stakeholder of any relevant immigration law changes or procedures that affects Accenture
Provide complex client engagements with immigration analysis and accurate advice on strategic/time/effective staffing decisions during proposal, deal shaping and engagement life cycles
Analyse and provide solution for complex immigration situations and inquires
Contribute to the review and updating of immigration positions
Maintain Immigration Toolkit/People Mobility Gateway information
Ensure immigration tool that contains immigration guidelines is updated on a timely basis when changes occurs
Establish relationships with local (SEA) key Mobility stakeholders such as HR, Recruitment, Business Project Contacts, and external vendors.
Assist with ad-hoc advisory tasks or projects where required
Coordinate knowledge sharing sessions and initiatives across relevant stakeholders
Assist for successfully transitioning work into the shared service centers on time and within budget. Represent the onshore team, support and manage change through the transition
Accenture Stakeholders/Leadership, Business Leads
Mobility Case Manager
Employee Tax & Immigration team
Local HR / Contractor Exchange teams
Employment Law/Legal teams (if required)
Immigration Service Providers
Indirect supervision of Mobility team members (providing Singapore immigration services) in Singapore
University degree or equivalent higher education qualification
Qualification in a related field (e.g. Immigration, Tax, HR) an advantage
Self-starter, with strong interpersonal, organizational, analytical, and verbal & written communication skills
Ability to function as a Team Player and maintain a good working relationship
Ability to think and act independently with professionalism, discretion and confidentiality
Ability to multi-task, work in a fast-paced and dynamic environment
Ability to manage time and meet required deadlines
Ability to exercise tact and diplomacy in all dealings
Attention to detail
Critical thinker with superior issue resolution skills
3rd Party Vendor/Partner & Service Quality Management
Proficiency with standard Microsoft applications (excel, word, exchange) plus job specific tools (RMS Connect, Immigration toolkit, share point, etc)
Experience in immigration, assignment management or tax
Thorough understanding of Accenture’s global policies as applicable to cross border assignments and permanent transfers, and any applicable local country addenda (including travel, immigration, tax equalization, finance)
Understanding of Accenture business strategy, objectives and org structure
Understanding of border control procedures as well as any related legislation for SEA key countries
2-5 years with a multinational company in the field of service delivery preferred; experience in immigration, expatriate administration or tax is an advantage.
Light travel, if required.
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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