Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

The TSA is responsible for the following:

  • Triage and resolve technical issues stemming from advertisers' usage of advertising solutions and escalating to a consultant when appropriate for further troubleshooting.

  • Discern product confusion from bugs, identify solutions, and advise the customers to accomplish the advertisers desired outcome

  • Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the advertisers

  • Partner closely with the consultant/sales team to resolve customer issues, prioritize, and build market or vertical plans for technical services

  • Prioritize product workflow queues based on SLAs to manage volume, assignment, and escalation support for issue resolution and customer escalations

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Qualifications

  • BA/BS or University Diploma in Marketing, Computer Science, Information Technology or related technical field, or equivalent practical experience.

  • Knowledge of Advertising Technology ecosystem

  • Experience in a customer-facing role as a Technical Analyst, Support or Engineer involving pro-active engagement with customers (internal/external)

  • Experience working with client-side web technologies (e.g., HTML, CSS, JavaScript) and experience with RESTful APIs, SQL, XML and HTTP protocols.

  • Experience with technically troubleshooting advertising technologies such as pixels, ad servers, auctions and delivery

Preferred Qualifications:

  • BA/BS in Marketing, Computer Science/Information Technology, or related degree

  • Minimum of 2-3 of relevant experience as a Technical Analyst or Sales Engineer, with a focus on digital advertising products.

  • Experience in an online advertising role, and familiarity with the ad serving industry and internet technologies.

  • Excellent problem-solving, analytical, management and communication skills, with the ability to absorb technical concepts and effectively communicate them to a non-technical audience

  • Minimum of 1-2 years of relevant experience in delivery and customer-facing operations environment driven by SLA and KPI metrics

  • Ability to perform and adapt in a complex, high-stakes, fast-paced environment

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

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