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ServiceNow Technical Consultant
The Technical Consultant (TC) is an integral part of the services organization and a customer facing representative of the company. The TC is responsible for ensuring that the company’s products are implemented within a customer’s organization in such a way as to meet or exceed a customer’s reasonable expectations of the solution’s technical and business benefits.
The TC holds Technical responsibility for applications across the delivery of our ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.
Work with the delivery team to understand the solution that has been scoped and the specific client requirements, to ensure a seamless delivery.
Customer Surveys & Engagement Scope
Understand the survey process and our expectations throughout the project
Ensure technical delivery is in line with the agreed scope
Raise risks and issues