Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

ServiceNow Technical Consultant

The Technical Consultant (TC) is an integral part of the services organization and a customer facing representative of the company. The TC is responsible for ensuring that the company’s products are implemented within a customer’s organization in such a way as to meet or exceed a customer’s reasonable expectations of the solution’s technical and business benefits.

The TC holds Technical responsibility for applications across the delivery of our ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.

Engagements

  • Work with the delivery team to understand the solution that has been scoped and the specific client requirements, to ensure a seamless delivery.

  • Customer Surveys & Engagement Scope

  • Understand the survey process and our expectations throughout the project

  • Ensure technical delivery is in line with the agreed scope

  • Raise risks and issues

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Qualifications

Technical Capability

  • Qualify and maintain accreditations as a ServiceNow specialist in at least four (4) separate accreditations

  • Hold ServiceNow certification in System Administration and Implementation Specialist

  • Work towards becoming a Subject Matter Expert (SME) lead for a specific technical specialty, taking the lead on building methodologies and sharing knowledge across the Delivery Team.

  • Total IT 4+ years of experience

  • Minimum 2+ years of experience with Service-Now

  • Good with Service now concepts and features

  • Worked on service now development with knowledge on glide scripting and workflows

  • Strong in Scripting (JavaScript), Guide System, HTML, CSS and Angular JS

  • Debugging server side and client side scripts

  • Worked on notifications, scheduled jobs and SLAs

Competencies

  • Maintains sufficient technical capability and current best practice knowledge to be able to implement and administer all the company’s core products with an advanced level of knowledge in at least one specialist area

  • Establishes credible advisor relationships with customers and colleagues alike on all technical matters relating to the company’s products

  • Understands, produces and maintains all relevant project documentation

  • Implements all technical aspects of service delivery to the highest level of quality (measured against customer expectations)

  • Supports less experienced or more junior colleagues assigned to the same engagement

  • Assists the services sales process when a higher level of technical knowledge is required

  • Feeds back customer views regarding the company’s products to the appropriate internal groups to enable continuous improvement

  • Solves problems, prioritizes own schedule and delivers within potentially high-pressure business environments as an individual contributor as well as part of a team

  • Actively listens, respecting others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational) appropriate for both a Business and Technical audience, clarifying own understanding and that of others.

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

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