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ServiceNow Technical Consultant/Architect

Singapore Job No. r00000285 Full-time

Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

ServiceNow Technical Consultant

The Technical Consultant (TC) is an integral part of the services organization and a customer facing representative of the company. The TC is responsible for ensuring that the company’s products are implemented within a customer’s organization in such a way as to meet or exceed a customer’s reasonable expectations of the solution’s technical and business benefits.

The TC holds Technical responsibility for applications across the delivery of our ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.


  • Job Description
    • Engage with client leaders and architects to position ServiceNow as a digital transformation platform integrated with core systems
    • Supporting the client teams in defining solutions, scoping and translating the client’s vision into estimates and deliverables
    • Lead all technical aspects of project delivery and solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components
    • Interface with ServiceNow technical teams such as cloud infrastructure to successfully set up the SaaS platform.
    • Be a key member of the overall implementation project team.
    • Prepare all client facing and internal deliverables that are technology related.
    • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.



Technical Capability

  • 5 - 7 years' experience with ServiceNow Implementations with a track record of successful ServiceNow deployments as lead with a focus on CSM

  • 5 - 7 years of experience on the ServiceNow platform with expert knowledge around IT Workflows, Customer Workflow and Business Workflows

  • 5 - 7 years' of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog 
    • ServiceNow System Administration Certified
    • ServiceNow Implementation Specialist Certified
    • ServiceNow Application Developer Certified
    • ServiceNow certification in a specialized module (CSM)


  • Maintains sufficient technical capability and current best practice knowledge to be able to implement and administer all the company’s core products with an advanced level of knowledge in at least one specialist area

  • Establishes credible advisor relationships with customers and colleagues alike on all technical matters relating to the company’s products

  • Understands, produces and maintains all relevant project documentation

  • Implements all technical aspects of service delivery to the highest level of quality (measured against customer expectations)

  • Supports less experienced or more junior colleagues assigned to the same engagement

  • Assists the services sales process when a higher level of technical knowledge is required

  • Feeds back customer views regarding the company’s products to the appropriate internal groups to enable continuous improvement

  • Solves problems, prioritizes own schedule and delivers within potentially high-pressure business environments as an individual contributor as well as part of a team

  • Actively listens, respecting others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational) appropriate for both a Business and Technical audience, clarifying own understanding and that of others.

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.


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