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ServiceNow Technical Consultant
The Technical Consultant (TC) is an integral part of the services organization and a customer facing representative of the company. The TC is responsible for ensuring that the company’s products are implemented within a customer’s organization in such a way as to meet or exceed a customer’s reasonable expectations of the solution’s technical and business benefits.
The TC holds Technical responsibility for applications across the delivery of our ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.
- Engage with client leaders and architects to position ServiceNow as a digital transformation platform integrated with core systems
- Supporting the client teams in defining solutions, scoping and translating the client’s vision into estimates and deliverables
- Lead all technical aspects of project delivery and solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components
- Interface with ServiceNow technical teams such as cloud infrastructure to successfully set up the SaaS platform.
- Be a key member of the overall implementation project team.
- Prepare all client facing and internal deliverables that are technology related.
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.