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HR Service Delivery Analyst

Job Location: Singapore

Regional Description: Singapore

Job Number: 00626784

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- Job description

 
Role Summary
The Asia Pacific (APAC) HR Employee Service Delivery Senior Processor is responsible for providing HR administration services to the designated client through the ongoing day to day operational work to support client employee across the APAC region. 
 
Main Responsibilities
  • Manage the execution of a range of processes within the HR Shared Services Center (SSC) / client site to provide personnel administration support in accordance with the following processes, including but not limited to onboarding/off-boarding administration, domestic transfer and cross boarder transfer administration, employees document management, verification letter, contract management, leave management, benefits administration and employee queries
  • Provide consistent advice and support on relevant HR process to Business Unit (BU) HR teams/ global HR SSC team and individual employees
  • Ensure all customers’ enquiries are resolved in a timely and effectively
  • Maximize the effectiveness of team work within the HR SSC by providing assistance to team leads or other team members
  • Continuously improve HR processes by undertaking regular reviews
Qualifications
  • Diploma or above degree is preferred
  • Fluency in written and spoken English as well as Mandarin to deal with the client HR team based in China 
 
Knowledge and Skill Requirements
  • 3 to 4 years of relevant working experience
  • Exposure to HR Operations in more than one SEA country
  • Past experience in managing more than 250 headcount
  • Experience with shared service environment preferred
  • Strong analytical and problem solving skills
  • Demonstrated willingness to work in a flat team structure and develop a range of HR competences
  • Understanding of general HR policies, procedures and current best practice for APAC countries
  •  Ability to operate with a large degree of autonomy and independence
  • Able to work at appropriate level of over time to meet challenged timeline requirement
 
 
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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