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Change & Continuous Improvement PMO

Job Location: Singapore

Regional Description: Singapore

Job Number: 00549941

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.


Change & Continuous Improvement Senior Analyst

Looking for a Change Management and Continuous Improvement PMO to be part of Treasury Competency Center Project in Singapore office that provides Application Support, Maintenance and Implementation related activities for banking communication systems and other applications within the treasury of the Client, one of the world's top five international oil companies


Main Responsibilities:

As a Change & Continuous Improvement PMO, you will be responsible for the following:

  • Supporting change and continuous improvements for Treasury applications including a portfolio of holding applications and treasury banking communication tools (CMM system from Wallstreet system and Cashpooler from Datalog).
  • Support Change Lead in coordinating weekly release of evolutions - IT Service Management (ITSM) ticket creation, ticket validation, coordination with admin team and closure.
  • Working closely with teams in Singapore and UK to ensure seamless availability of applications.
  • Supporting analysis and reporting
  • Support in scheduling and conducting of weekly release meetings (Treasury CAB) – Reporting and minutes of the meeting.
  • Support in handling reliability improvement action plans, follow-up and reporting.
  • Proactive follow-up of the onboarding process of treasury users.
  • Gather information and prepare daily minutes of major incidents and resolution.
  • Document major incidents in SharePoint/other tools from initialization to closure.
  • Proactive follow-up on Service Level Agreement (SLA) management.
  • Providing regular status report on assigned tasks and timely escalation of issues to Managers.
  • Create and maintain productive relationships with client stakeholders and team members.

Qualifications:

  • 1 to 3 years of experience in change management and infrastructure service request management
  • Prior experience in monitoring SLAs and releases would be a plus
  • Banking sector industry experience would be ideal
  • Strong communication and interpersonal skills
  • Good organizational skills
  • Team player
  • Solid analytical and problem solving skills
  • Ability to operate with a large degree of autonomy and independence
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
 

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