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APAC HR Employee Service Delivery Senior Processor

Job Location: Location Negotiable

Job Number: 00533797


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Role Summary
The Asia Pacific (APAC) HR Employee Service Delivery Senior Processor is responsible for providing HR administration services to the designated client through the ongoing day to day operational work to support client employee across the APAC region. 

Main Responsibilities
  • Manage the execution of a range of processes within the HR Shared Services Center (SSC) / client site to provide personnel administration support in accordance with the following processes, including but not limited to onboarding/off-boarding administration, domestic transfer and cross boarder transfer administration, employees document management, verification letter, contract management, leave management, benefits administration and employee queries
  • Provide consistent advice and support on relevant HR process to Business Unit (BU) HR teams/ global HR SSC team and individual employees
  • Ensure all customers’ enquiries are resolved in a timely and effectively
  • Maximize the effectiveness of team work within the HR SSC by providing assistance to team leads or other team members
  • Continuously improve HR processes by undertaking regular reviews
  • Diploma or above degree is preferred
  • Fluency in written and spoken English as well as Mandarin to deal with the client HR team based in China 

Knowledge and Skill Requirements
  • 2 to 3 years of relevant working experience
  • Solid communication and interpersonal skills
  • Strong customer focus
  • Good organizational skills
  • Team player
  • Strong analytical and problem solving skills
  • Demonstrated willingness to work in a flat team structure and develop a range of HR competences
  • Understanding of general HR policies, procedures and current best practice for APAC countries
  •  Ability to operate with a large degree of autonomy and independence
  • Able to work at appropriate level of over time to meet challenged timeline requirement
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity,or any other basis as protected by applicable law. 

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