Digital adoption: Reaction or revolution? Norway findings

Moving from reaction to revolution

The healthcare system used technology to accomplish great feats for patients during the COVID-19 pandemic. How can we make these gains last?

While many advances were in reaction to challenges brought forth by the pandemic, there is room to build on these gains to work in revolutionary ways that put people at the center of care.

There is a need to embrace digital technologies that support health management and healthcare access, deliver better, emphatic experiences and facilitate greater trust.

Members of the healthcare ecosystem must present information about the benefits of using digital to access and manage one’s care more clearly to boost adoption and demonstrate to people how technology can support a more human healthcare experience.

Healthcare providers must come together to make healthcare experiences simpler, more coordinated, more empathetic and, ultimately, more effective for people.

Being more transparent when it comes to purpose and outcomes of using personal health information, as well as garnering people´s consent in the use of their personal health information, can help bolster trust.