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Patient Services

Global patient services survey [insights]

Connecting patients to the services they need

Supporting better patient outcomes

Greater insights and collaboration

Real-world outcomes research

Provide solutions to drive deeper patient insight for design of studies, services, digital solutions and commercial agreements.

Patient engagement support

Activate the healthcare community to increase awareness, access and adherence.

Integrated patient care

Enable coordinated patient services that provide improved support for clinical care.

Personalized commercial execution

Bring novel data and insights to inform campaign design, content and channels.

Precision medicine delivery

Helps organizations capture, store, import, standardize and analyze volumes of data for personalized patient treatment delivery.

Health and Life Sciences Experience survey 2021

Our comprehensive survey of 1800 people in the US

Powering patient-first solutions

What our clients and patients are saying

76%

of patients believe pharmaceutical companies have a responsibility to provide services that complement their products.

<1IN5

patients are aware of the services that pharmaceutical companies offer.

85%

of companies are raising their investment in patient-centric capabilities over the next 18 months.

ONLY40%

of healthcare professionals are very aware of patient services.

84%

of patients believe that pharma companies should be working more closely with patient organizations to help create a seamless patient experience.

Our events

What we think

The health experience reimagined

The future health experience should be more impactful, meaningful and inclusive. We identify five opportunities to redefine the health experience.

New Science: A new economic reality for growth

As New Science grows in prominence, a new economic environment is demanding change for biopharma’s.

Gene therapy gets personal

Accenture helped a biopharma company implement a patient-centered platform to manage the delivery of a personalized gene therapy solution.

Our leaders

Anthony Romito

Managing Director – Life Sciences, INTIENT and Patient Services, Global

Derek Pollock

Global Business Development Director – Accenture

Eva Wiedenhöft

Managing Director – Commercial, Sales & Marketing lead, Life Sciences, Europe

Keena Patel

Managing Director – Patient Services​​​, Life Sciences

Pradipto Goswamee

Senior Principal – Patient Services, Life Sciences, ASEAN