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Five areas of focus for better public service experience

September 28, 2022 5-MINUTE READ

It's an exciting time for agencies to approach public service experiences through a new lens, making them more simple, human and secure.

About the Authors

Eyal Darmon

Managing Director – Strategy & Consulting, Public Service

Kevin Ellenwood

Managing Director – Accenture Song, Public Service Customer Experience

Jenny Brodie

Senior Manager – Health & Public Service, Research

Related capabilities

Accenture Song

Accenture Song creates growth through relevance by connecting industry-expertise and analytical precision with ambitious, empathetic creativity.

Outcomes-focused service delivery

Meeting citizens where they are, with personalized, frictionless experiences that foster confidence in government.

Public service consulting

Empowering public service with innovation and agility to embrace accelerating change.