DESIGN AND PRODUCT INNOVATION
Create extraordinary products, services and experiences
Design and product innovation
Design an always-on state of innovation and growth.
Great experiences don’t happen by chance – they are deliberately and carefully designed. And with customer and employee expectations today changing faster than companies can keep up, the future will belong to companies that can evolve and innovate in new ways to meet the constantly changing needs of their customers.
What’s needed is a systemic approach to designing, launching and scaling new products, services and experiences that people love, while also developing the organizational muscles to grow reliably and repeatedly – in perpetuity.
Digital business growth
Grow your business by creating relevant and innovative products.
To find new sources of value, you must build the internal capability for continual growth and innovation.
How we do it:
Identify needs
We identify new need states, revenue streams and markets as a function of emerging or shifting consumer demand patterns.
We identify new need states, revenue streams and markets as a function of emerging or shifting consumer demand patterns.
Assess right to win
We assess enterprise assets to determine right to win or competitive advantage in new or existing markets.
We assess enterprise assets to determine right to win or competitive advantage in new or existing markets.
Identify new opportunities
We identify new businesses, products and services to unlock value pools.
We identify new businesses, products and services to unlock value pools.
Implement new growth models
We implement new growth-oriented operating models to enable more sustainable growth initiatives.
We implement new growth-oriented operating models to enable more sustainable growth initiatives.
Transform culture
We create a culture of growth and innovation.
We create a culture of growth and innovation.
Experience design and optimization
Ensure how and where people experience your products is best-in-class.
To shape services that simplify the complex for customers and employees, you must design, prototype and iterate products, services and experiences that meet people where they are.
How we do it:
Define experience strategy
We create strategies and orchestrate experiences across touchpoints, which lay a path to ongoing innovation.
We create strategies and orchestrate experiences across touchpoints, which lay a path to ongoing innovation.
Design experiences
We create consistent experiences in an “always-on ecosystem,” where every interaction is a moment of truth.
We create consistent experiences in an “always-on ecosystem,” where every interaction is a moment of truth.
Embrace experimentation
We rapidly and continuously experiment to create experiences that solve customers’ unmet needs, while establishing an experimentation capability.
We rapidly and continuously experiment to create experiences that solve customers’ unmet needs, while establishing an experimentation capability.
Digital product management & activation
Bring products to market and ensure your teams are equipped to deliver and maintain them.
We deliver scalable, innovative digital products that evolve to meet ever-changing needs and create sustainable value. We continuously improve the quality and frequency of delivery to increase the return on investment.
How we do it:
Build and scale the product model
We build, launch and scale digital products and solutions, while establishing a product mindset and operating model.
We build, launch and scale digital products and solutions, while establishing a product mindset and operating model.
Employee experience
We define new ways to measure and optimize digital products and solutions. New outcomes require modern tools.
We define new ways to measure and optimize digital products and solutions. New outcomes require modern tools.
Pioneering new ideas and thinking
Client stories
News
Mobile innovation
Verbal Spontaneity – Personality Retention, our work with Dr. Peter Scott-Morgan, won Best Mobile Innovation for the Connected Human at MWC Barcelona's GLOMO Awards 2021. Read more.
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