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Product as-a-service enablement

Delivering superior experiences to your always-on customers.

Reimagining engineering, supply and production

Three actions to build resilient operations

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Struggling to deliver "as-a-service" excellence?

Yes, the rise of "as-a-service" offerings is changing companies' relationships to customers for the better. But it's also putting ever more pressure onto the service organizations of these companies.

The new expectation? Maintain and service highly complex products, deliver excellent experiences, and collaborate with other functions in the enterprise—all while keeping costs in check, of course.

Meeting these goals is challenging for sure; for many, it's even a frustrating struggle.

But... it doesn't have to be.

We're here to help

Our experts' partner with clients to prepare, optimize, and even deliver everything you'll need for your successful pivot to a successful as-a-service business.

Aftermarket & service operations enablement

We'll optimize your service operations—whether these are for-profit aftermarket ops or internal maintenance functions. Using industry-leading solutions, our experts will improve both product reliability and customer loyalty.

Product as-a-service transformation

Striving to push beyond mere optimization? We'll work with you to reinvent your very service operations, from strategy to organization all the way to tools and talent. Rely on our expertise for a quicker, more efficient journey towards "as-a-service"!

Platform operations & support

Let us help you improve your service operations and platforms for higher income and reduced operating cost—from service app integration to workflow and operations optimization, to partner and ecosystem management.

Reap the rewards of optimized service operations!

15 to 20%

increase in service income.

15 to 20%

decrease in service operating cost.

10 to 25%

less invested capital.

Your service organization, in the new

The clients we work with get more than just our expertise, insight, and know-how—they get to use all of our best digital solutions for cloud- and AI-enabled service operations:

Accenture aftermarket parts lab

Real-world laboratories using Accenture methods and software to optimize spare part prices using perceived value, benchmark and branding criteria.

Accenture Insights Platform (AIP)

A comprehensive, easily scalable platform for analytics and data management "as-a-service"; can we deliver through the cloud or on-site.

Accenture Warranty Analytics Solution (AWAS)

A machine-learning-powered solution for reducing the cost of invalid warranty claims. Significantly shortens the detection-to-correction cycle!

THE INDUSTRY X MAGAZINE

Servitization as a product strategy

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What we think

Industry X

Capture value from collaboration

Explore how to better connect your business functions.
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Meet our lead

Maxence Tilliette

Managing Director – Industry X, Automotive, EMEA
LinkedIn

Related capabilities

Smart connected product solutions

Design, develop, and launch software-enabled devices, equipment, products, and services.

Product platform engineering

Optimize your "outside the box" engineering capabilities to underpin product competitiveness.

Digital Engineering and R&D

Transforming engineering functions to enable sustainable innovation, increase development performance, reduce cost.