Retail consulting

Reset responsibly to drive profitable growth.

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A new reality for the near future of retailing

Retail’s responsible reset

It’s time for a new culture, one that continuously resets. With the right strategy, data, and level of agility, every retailer can reset, build back better, and grow. Along with purpose-led commitments to environment, social and governance (ESG) principles and modern digital technology, such as cloud, retailers need to focus on five imperatives for growth—digital, fulfillment, sourcing, talent and data. This is retail’s moment of truth.

The imperative is to reset the business responsibly, and then have the agility to keep resetting to find profitable growth in an ever changing and challenging world.


WWD Voices: Retail's responsible reset podcast

Retail leaders discuss the changing retail market


Digital Retail

Transform your shopping experience across digital channels and stores, so consumers can shop with you anywhere and at any time.

Retail Stores

Reset your store footprint and formats to deliver services and experiences that meet evolving consumer expectations.

Retail Merchandising

The role 'retail merchant' is being reinvented through automation to provide predictive insights.

Retail Sourcing

Rethink the supply base, focusing on value expansion, responsibility, sustainability, transparency, and surety of supply.

Retail Supply Chain

Futureproof your local supply chain to strategically meet shifting consumer preferences, including last mile and sustainable delivery.

Retail Workforce

Redefine the future of work to skill and scale a future-ready retail frontline and corporate workforce.

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Case studies

Canadian QSR Tim Hortons drives customer loyalty through its new Tims Rewards program.

Thai retailer Central Group uses data to create unique experiences for shoppers.

Grocer Intermarché, Microsoft and Accenture collaborated on an organization-wide data transformation.

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What’s new in retail

Retail consumer trends in purchasing

Discover what’s really driving retail purchasing today.

Scaling ESG solutions in fashion

Discover the actions and solutions for fashion leaders across seven sustainability priorities.

Retailers, meet me in the metaverse

Discover the continuum of technology and experience that is reshaping retail.

Retail leaders

Retail news

Our latest Consumer Pulse Research

Health is now seen as essential spend, alongside household bills and groceries.

Accenture has acquired Romp

A brand & experience agency in Indonesia renowned for its creative talent and innovative services across branding, creative and performance marketing.

Accenture to acquire The Stable to bolster its commerce transformation expertise in North America

The Stable’s expertise and capabilities to help clients reinvent and accelerate their omnichannel commerce experience.

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