Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : BlueYonder Transportation Management
Good to have skills : A&D Aftermarket
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a dynamic approach to problem-solving, ensuring the smooth operation of critical applications that support business functions. The position demands continuous monitoring, analysis, and collaboration with different teams to maintain system stability and performance, while proactively identifying potential challenges before they impact operations.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Coordinate with stakeholders to ensure timely resolution of application issues and minimize business disruption.
- Drive continuous improvement initiatives by analyzing recurring problems and implementing effective preventive measures.
- Mentor junior team members by sharing knowledge and best practices to enhance overall team capability.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in BlueYonder Transportation Management.
- Good To Have Skills: Experience with A&D Aftermarket.
- Strong analytical skills to diagnose and troubleshoot complex software issues within transportation management systems.
- Ability to work collaboratively with cross-functional teams to deliver effective solutions.
- Experience in monitoring and maintaining critical business applications to ensure high availability and performance.
- Familiarity with software lifecycle processes and incident management frameworks.
Additional Information:
- The candidate should have minimum 12 years of experience in BlueYonder Transportation Management.
- This position is based at our Chennai office.
- A 15 years full time education is required.
Chennai
Igualdad de oportunidades en el Empleo
Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, grado de discapacidad, estado de veterano, orientación sexual, identidad o expresión de género, información genética, estado civil, estado de ciudadanía o cualquier otro motivo o circunstancias protegidas por las leyes federales, estatales o locales.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.